NL

Nita L. 2 years ago • From Google

Rating

Bad

Worst medical practice ever avoid at all costs

Would give minus stars if I could Been with this surgery for over 15 years and it seems to be rapidly deteriorating The receptionist acts like they own the place and respond like emotionless robots - an automated system would likely show more empathy They demonstrate complete indifference to serious family medical issues, and the doctors appear overwhelmed and disengaged. My personal complaints are numerous, including when my son was hospitalized in Chelsea, where medical staff were shocked by our GP's negligence regarding a previous December incident. This was a wake-up call, especially after my knee injury was mismanaged, causing prolonged suffering The final breaking point came during a physiotherapy session on Tuesday, where my pain unexpectedly worsened. Despite having a pre-booked appointment, the outcome was disastrous. When I called today seeking a callback, the receptionist coldly stated the physiotherapist could only offer an appointment on the 24th - an utterly ridiculous response Their attitude suggests they're doing patients a favor, with a callous "whether you live or die is not our concern" approach. I previously requested Naproxen but was bounced between departments, ultimately relying on my neighbor's assistance They supposedly have 24,000 patients but offer a pathetic 3-10 appointments through patient access - this is completely unacceptable I'm already distressed about my son's inadequate treatment, and this experience has intensified my frustration To make matters worse, a new, inexperienced doctor even threatened my daughter, despite her professional legal background God help anyone unfortunate enough to be registered here I'm not typically one to leave reviews, but their inhumanity and unprofessionalism are beyond comprehension They urgently need to be investigated and reported to NHS for these unacceptable service standards Why accept so many patients if you're fundamentally incapable of providing proper care?

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