New Court Surgery

Incredibly discourteous individual during our telephone conversation.

Absolutely dreadful medical staff. It's impossible to reach them by phone, and when you finally connect with the clinic, they're completely unhelpful. Their appointment system is ridiculous,..

This healthcare facility is utterly ridiculous, though likely representative of standard medical practices in this overpopulated nation. In contrast, I have a residence in Spain where consulting a..

The service here is incredibly frustrating. As someone with a standard work schedule, it's impossible to spend my mornings constantly calling to secure an appointment. When I actually need medical..

Every interaction has been truly exceptional.

Sharon at the front desk was incredibly supportive. I was experiencing a problem with my prescription, and she resolved it for me with remarkable efficiency, for which I'm truly appreciative...

Ever since COVID-19 hit, just like numerous others have pointed out, trying to reach them is completely futile. They send text messages emphasizing the critical nature of children's medical visits,..

The appointment booking process is absolutely dreadful. Attempting to call at 8 am is a joke - good luck getting through. I understand trying to secure a same-day appointment, but the weekly booking..

What a delightful change of pace! From the initial interaction, they have been absolutely fantastic. After being made to feel utterly incompetent at my former medical practice by the front desk..

I've been a patient here for over two and a half decades, and I've never encountered any issues. The staff is incredibly supportive and genuinely caring towards their patients. While the doctors..

Decent service overall, but the appointment system is frustrating. If you can't secure a same-day slot, they direct you to call 111, which then arranges an appointment at the original practice—a..

Absolutely top-notch, a perfect score!

Everyone recognizes the strain on the National Health Service. However, this cannot justify substandard service when a straightforward solution exists. Currently, patients must phone at 8am (with..

Scheduling an appointment here is a nightmare. Despite instructions to call at 8am, their phone system is completely non-functional. On the rare occasion you manage to connect, they simply advise..

I discovered they were unlawfully handling my personal data. Upon confronting them, they became flustered and attempted to cover their tracks. I have zero confidence in their integrity. Based on my..

Always greeted with warmth and courtesy, and the staff goes above and beyond to assist! Appointments consistently run smoothly, often starting ahead of schedule. The front desk team is consistently..

Impossible to schedule any appointments

My toddler, just shy of three years old, suffered from a chest infection and was examined by a physician who neglected to thoroughly assess his condition and sent him away without any medical..

Absolutely terrible customer experience. After enduring a five-week wait for an appointment, they abruptly canceled and suggested I attempt to schedule again in another five-week cycle!

Throughout my 11-year journey with Newcourt Surgery, I've consistently experienced top-tier care and assistance, with their commitment to patient support remaining unwavering, even amid the..