St Andrews Medical Centre
AS
Amanda S. 8 years ago • From Google
Bad
If I could give less than 1 star I would. 1. The receptionist staff's demeanor is absolutely appalling! Every interaction I've had with them makes me feel like an unwelcome burden they're desperate to avoid. Their complete lack of customer service and interpersonal skills is astounding. 2. I informed the receptionist I was stepping out to use my e-cig during a 45-minute wait, which they said was acceptable. Upon returning, 20 minutes past my appointment time, I was told I'd forfeited my slot for leaving the building. The receptionist then falsely claimed she'd warned me about this and became aggressively defensive and unprofessional. 3. Their appointment system is nonsensical. Instead of advance booking, it's a chaotic daily morning scramble for extremely limited slots. Weekend and evening appointments are non-existent, unlike other local medical practices. 4. After making a complaint via phone (another interaction marked by terrible attitude), I discovered the reception staff were gossiping about me, with a friend asking what I'd done to upset them. Such remarkable professionalism! 5. Additionally, I received an unexplained call from their number with no voicemail. Upon calling back, they claimed no knowledge of the call, then admitted to calling but were uncertain why, suggesting they'd contact me if it was significant. This doesn't even address their lost test results, apparent lack of procedural understanding, and overall disorganization. As someone who rarely visits doctors, I'm dismayed this has been my experience. The few times I've seen a GP or nurse, they were wonderful. The receptionists must understand people approach them during vulnerable moments. Navigating the chaos they've created has been utterly miserable. This is my first-ever negative review, and I am completely shocked by the service I've received!
Miguel C.