St Andrews Medical Centre
Amanda S. 8 years ago • From Google
Bad
Worst medical practice ever avoid at all costs
If I could give less than 1 star I would. 1. The receptionist staff's demeanor is absolutely appalling! Every interaction I've had with them makes me feel like an unwelcome burden they're desperate to avoid. Their complete lack of customer service and interpersonal skills is astounding. 2. I informed the receptionist I was stepping out to use my e-cig during a 45-minute wait, which they said was acceptable. Upon returning, 20 minutes past my appointment time, I was told I'd forfeited my slot for leaving the building. The receptionist then falsely claimed she'd warned me about this and became aggressively defensive and unprofessional. 3. Their appointment system is nonsensical. Instead of advance booking, it's a chaotic daily morning scramble for extremely limited slots. Weekend and evening appointments are non-existent, unlike other local medical practices. 4. After making a complaint via phone (another interaction marked by terrible attitude), I discovered the reception staff were gossiping about me, with a friend asking what I'd done to upset them. Such remarkable professionalism! 5. Additionally, I received an unexplained call from their number with no voicemail. Upon calling back, they claimed no knowledge of the call, then admitted to calling but were uncertain why, suggesting they'd contact me if it was significant. This doesn't even address their lost test results, apparent lack of procedural understanding, and overall disorganization. As someone who rarely visits doctors, I'm dismayed this has been my experience. The few times I've seen a GP or nurse, they were wonderful. The receptionists must understand people approach them during vulnerable moments. Navigating the chaos they've created has been utterly miserable. This is my first-ever negative review, and I am completely shocked by the service I've received!
What's the purpose of a general practitioner who can't even pick up the phone? The anima system also automatically logs you out if you don't complete the questionnaire within 10 minutes. GET IT..
St Andrews Medical Centre
Miguel C.
Stay away from this place. Online appointment booking is restricted to an 8 am to 4 pm window, but even during those hours, the system blocks new bookings. When you attempt to schedule within the..
St Andrews Medical Centre
Catherine M.
Exceptional, streamlined, and incredibly compassionate. Every staff member from the front desk to medical professionals was outstanding - we truly appreciate their dedication.
St Andrews Medical Centre
Harry M.
During my youth, this was my trusted family doctor's practice, where I consistently received personalized care from the same physician. However, as an adult patient, the quality has dramatically..
St Andrews Medical Centre
Steve B.
At my stage in life, I've become somewhat desensitized to surprises, yet the staggering ineptitude of this medical facility surpasses all expectations. Approach with extreme caution!!
St Andrews Medical Centre
Alison P.
After three long months of anticipation, my husband finally sought to schedule a consultation with an orthopaedic specialist regarding his knee issue. Upon contacting the surgical center's..
St Andrews Medical Centre
LEE C.
I'm writing this review on behalf of a long-standing patient who shares the widespread criticism of this medical practice's subpar service and disrespectful front desk personnel. The staff..
St Andrews Medical Centre
R J.
Completely useless service. Phone lines are a nightmare to navigate. The front desk personnel display a consistently discourteous attitude. I've been attempting to secure a face-to-face doctor's..
St Andrews Medical Centre
M S.
Appalling and revolting medical practice. Steer clear if you can, seek alternatives. They mistreat patients and then criticize you for being upset about their subpar care and minimal service. Your..
St Andrews Medical Centre
Ameet B.
I've been a patient at this medical practice for more than four years, and they consistently demonstrate top-notch efficiency and attentiveness. Scheduling appointments is seamless, and the entire..
St Andrews Medical Centre
Michelle M.
The reception staff have always been courteous and accommodating, and if they can't schedule a same-day appointment, they help find alternatives. On Monday, I had a 9:10am doctor's appointment and..
St Andrews Medical Centre
Amanda S.
If I could give less than 1 star I would. 1. The receptionist staff's demeanor is absolutely appalling! Every interaction I've had with them makes me feel like an unwelcome burden they're desperate..
St Andrews Medical Centre
Steve S.
Relocated just three miles away and immediately got removed from their patient roster! Seemingly, the reason is my newfound distance from the practice. It's not as if the doctors would need to make..
St Andrews Medical Centre
Richard B.
Quick scheduling, pristine facility, and welcoming personnel make this place stand out. The only minor drawback is the typical rush during same-day phone bookings, though this seems to be a..
St Andrews Medical Centre
Eileen S.
Terrible medical practice with zero patient consideration. The sole drawback to residing in this area is being stuck with this subpar healthcare provider as the only available option.
St Andrews Medical Centre
Omatseye I.
I am thoroughly let down by this medical practice. The reception team comes across as detached and uninviting - they seem more like bureaucratic gatekeepers protecting prescription documents than..
St Andrews Medical Centre
Kim R.
The medical professionals at this practice provide exceptional care. Whether it's managing referrals, following up with specialists, or addressing routine health concerns, the doctors and nurses are..
St Andrews Medical Centre
Christopher P.
Medical consultations have always been anxiety-inducing for me, as I've frequently encountered healthcare professionals dismissing my seemingly trivial health worries, likely due to my youth and..
St Andrews Medical Centre
Reecey R.
The customer service representatives were incredibly disrespectful and lacking in professionalism. They abruptly terminated the call before allowing me to complete my statement.
St Andrews Medical Centre
Richard R.
Scheduling a consultation is an exhausting ordeal, with Anima's booking platform frequently claiming they've hit capacity and advising patients to reattempt booking on another day. I endured a..
St Andrews Medical Centre
Katie H.