SP

Sarah P. 2 years ago • From Google

Rating

Bad

Worst medical practice ever causing serious health risks

I hesitate to rate them even one star. They repeatedly ignored medication requests from my consultant, who sent multiple faxes, emails, and letters over four months. They also refused to see my premature daughter and provide her medication, forcing the neonatal team to schedule an emergency appointment. Despite initially instructing us to come directly to them, they claimed they hadn't received a prescription from neonatal, which compelled my daughter to use hospital ward milk. Currently, they're blocking my access to her records on the NHS app, potentially delaying medication and medicated milk prescriptions that pharmacies don't typically stock. The receptionists are incredibly unprofessional; when challenged about their poor service, they respond with threatening letters accusing patients of abuse, when their own staff are the problem. I now require professional intervention to ensure we aren't removed from their patient list. Absolutely appalling - they're barely acceptable as a local medical practice.

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