Sidcup Medical Centre
Allison O. 4 years ago • From Google
Bad
Worst medical practice ever dangerous patient care
If I could rate this practice lower than zero, I absolutely would. The service is utterly abysmal. Anyone contemplating registering with this surgery should steer clear and find an alternative immediately. Every single appointment, repeat prescription, and attempt to contact the surgery has been a complete nightmare. The situation was dire before Covid, but with their 'total triage' approach, securing an appointment with a doctor has become virtually impossible. Take a look at their website - 27 administrative staff (some potentially part-time), yet you can't get through, nobody is remotely helpful, and every request is met with resistance and excuses. Dr Deshmukh has merely sent a text response to my husband - who has a critical, life-threatening condition - stating he has sufficient medication on his repeat prescription. What he completely fails to recognize is the potential for dosage changes, and during his upcoming hospital appointment, he'll likely run out of medication, facing delays in obtaining a repeat prescription and collecting from the pharmacy - potentially leaving him without crucial medication for days. Should anything happen to him during this period, I would absolutely pursue medical negligence charges against Dr Deshmukh. With nearly 20 years of experience managing this medical condition, I am utterly disgusted that the surgery (seemingly as a cost-cutting measure) refuses to provide my husband with a comprehensive range of warfarin dosages, seemingly preferring to risk his life rather than adopt a patient-centered approach and actually communicate with him. Simply glancing at a document showing 11mg and providing just enough medication to cover hospital appointment days is unacceptable - especially if dosage changes occur, potentially leaving him without sufficient tablets, unable to adjust dosages correctly, and forced to pay for additional prescriptions. After 20 years of prescription expenses, they now want to make managing a long-term illness even more financially burdensome. I am absolutely appalled by a doctor and practice that consistently prioritize financial considerations over patient care. The staff should be thoroughly ashamed of the so-called 'service' they provide within the NHS. WE WILL DEFINITIVELY BE LEAVING THIS PRACTICE - WE CANNOT WAIT TO ESCAPE THIS UTTERLY UNCARING AND UNPROFESSIONAL MEDICAL SUPPORT.
Absolute nightmare of a healthcare facility. Complete waste of time and energy. Staff seem clueless, care is substandard, and the entire place is a disaster from start to finish.
Sidcup Medical Centre
Marcin P.
Absolutely terrible customer service with zero concern for their clients. Attempting to contact them is futile since they consistently ignore phone calls and show complete indifference to their..
Sidcup Medical Centre
Nay J.
It's typical of modern medical practices - absolutely dreadful. The fundamental issue with these clinics is their layout, which allows everyone to overhear your most private medical discussions...
Sidcup Medical Centre
Ebere I.
I experienced a serious breach of privacy when my confidential health information was improperly handled at this facility. Such a violation merits an even lower rating than the minimum possible.
Sidcup Medical Centre
Siripala W.
Disappointing customer experience with subpar service quality
Sidcup Medical Centre
Anastasija U.
I share the frustration of previous reviewers. It's impossible to reach the surgery by phone. An automated message claims they're experiencing high call volumes and directs patients to use..
Sidcup Medical Centre
Christine B.
Dr. Ramu is exceptional in providing follow-up care for my spouse. I am incredibly grateful for your outstanding service and dedication. Please continue your excellent work.
Sidcup Medical Centre
Glynis F.
You go through the hassle of filling out an E consult form, only to be instructed to reach out to the surgery for an appointment. When you call them, they redirect you back to the E consult and..
Sidcup Medical Centre
Arshjot S.
This product falls far short of expectations. Its performance is subpar, and it fails to deliver even the most basic functionality. I'm thoroughly disappointed with the quality and feel that it..
Sidcup Medical Centre
Andrey N.
Utterly dysfunctional digital platform that's mandatory for every single interaction - scheduling, administrative tasks, you name it. Scheduling an appointment is a nightmare, and getting face time..
Sidcup Medical Centre
Barbara C.
This medical practice deserves to be shut down entirely. A more competent and compassionate healthcare provider should immediately replace them. Not only is it completely futile to reach anyone via..
Sidcup Medical Centre
susan W.
Been loyal patients for almost four decades, rarely requiring medical attention, but when a critical post-operative follow-up was necessary, they completely dropped the ball. Instead of providing a..
Sidcup Medical Centre
Ian C.
Absolutely abysmal customer support. Completely useless and unhelpful in every conceivable way. This business deserves to be permanently closed down.
Sidcup Medical Centre
N H.
Subpar customer support with minimal flexibility or willingness to help.
Sidcup Medical Centre
Aqib F.
Absolutely terrible healthcare provider. Their medical competence seems non-existent, and they appear completely incompetent. Not only are they unprofessional, but they also demonstrate a total lack..
Sidcup Medical Centre
Opal D.
I took my sick 5-year-old to a medical center for her painful ear infection, traveling quite far by taxi due to her condition. Upon arrival at 6 PM, we discovered another distressed parent who..
Sidcup Medical Centre
Claire C.
Utterly disorganized medical practice with condescending and discourteous front desk staff. Booking an appointment takes forever, and when you finally get seen, the physicians consistently..
Sidcup Medical Centre
amanda r.
Absolutely disgusted that my 91-year-old father was advised to take a taxi when he's bedridden and unable to move around.
Sidcup Medical Centre
Carol P.
Waiting in line for an hour and a half, and I'm still number five in the queue. This level of service is completely unacceptable.
Sidcup Medical Centre
Ucanonlysaveyourself
Dr R. has consistently failed to provide me with the necessary medical advice and care over the years. He also demonstrates a very strong sense of grandiosity and self importance that is not only..
Sidcup Medical Centre
Martin K.