AA

Aqib A. 10 months ago • From Google

Rating

Bad

Worst medical practice ever disappointing service

I'm utterly baffled how this establishment remains in business. I requested an appointment and was informed the next available slot was the following Thursday at 10:30. On the day of the appointment, at 10:05 while en route, I received a text cancelling my scheduled time. I had already taken a day off work, only to be told to call back and reschedule myself. I've been stuck on hold for over an hour, languishing at position number 11 in the queue. When I requested a callback, I briefly reached position 9 before mysteriously being bumped back to 11. Their approach is incredibly unprofessional, giving the impression they arbitrarily choose which calls to handle. Now I'm forced to waste most of my day trying to reconnect with them. If they chose to cancel, the responsibility should have been on them to proactively reschedule, not leave me chasing after a new appointment.

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