Sandy Lane Surgery
JH
Jordan H. 4 years ago • From Google
Bad
After relocating to the area, it took an exasperating 4 months and multiple complaints before they finally processed my family's registration forms. The phone service is equally frustrating, with wait times exceeding 30 minutes and calls frequently being abruptly terminated. When our newborn son was unwell and needed medical attention, the receptionists initially refused to help. A doctor later called us back, dismissively suggesting that babies cry and we should simply console him - as if we weren't already doing so. To make matters worse, I've been struggling to obtain my inhalers. They initially demanded I travel to Birmingham city centre, and when I finally received them, they were completely incorrect. Two weeks have now passed, and I'm still waiting and suffering without the proper medication. Extremely unreliable and disappointing
rich H.