Horizon Healthcare
Rav B. 3 years ago • From Google
Bad
Worst medical practice ever frustrating phone experience
You're instructed to call at 8am, only to discover over 20 people are already waiting in line. When you finally connect, the receptionist Andy abruptly hangs up. I called precisely two seconds past 8 and was informed I'm 7th in the queue. Coincidentally, the call drops, claiming the server is unreachable. Calling back reveals another queue of more than 20 people. I now regret not following my previous doctor to his new practice.
Absolutely terrible medical procedure, the medical staff display zero compassion or professionalism. Their interpersonal skills are completely unacceptable. I would prefer to avoid treatment..
Horizon Healthcare
Kshama s.
I consider myself incredibly lucky to have joined this medical practice. The team is exceptionally welcoming and easy to interact with. My primary care physician, Dr Hina Trivedi, is outstanding...
Horizon Healthcare
Chandresh P.
Heartfelt gratitude to the incredible team at this medical practice. Without their exceptional support, my uncle's situation would be far more challenging. Their level of assistance goes above and..
Horizon Healthcare
Zain A.
Dr. Girach demonstrates extremely poor bedside manner, displaying a complete lack of professional courtesy and patient care. Their approach is harsh, disrespectful, and consistently exhibits..
Horizon Healthcare
Nasima S.
I deeply regret having to report that this medical practice deserves zero stars due to the extremely unprofessional behavior of their receptionist today. She was incredibly discourteous to a..
Horizon Healthcare
SYLHETI 1.
Honestly, the most problematic aspect of Horizon Healthcare is their front desk staff. The receptionist demonstrates an unacceptable level of rudeness and unprofessional behavior when interacting..
Horizon Healthcare
Rav B.
You're instructed to call at 8am, only to discover over 20 people are already waiting in line. When you finally connect, the receptionist Andy abruptly hangs up. I called precisely two seconds past..
Horizon Healthcare
Satish P.
Dr Dayah quickly arranged an urgent ECG with Nurse Alex at Horizon Medical Centre when I experienced heart-related concerns. By doing this, I avoided the lengthy wait and potential complications of..
Horizon Healthcare
Imtiazlcfc4life I.
Arguably the most poorly managed medical practice in the United Kingdom! Even after relocating from Halsbury Street to Stoughton Drive North, their appointment scheduling remains an absolute..
Horizon Healthcare
filter s.
Absolutely terrible customer service!!!!
Horizon Healthcare
Manoj M.
I visited this medical practice in January and March to receive my COVID vaccinations. Throughout my appointments, the staff demonstrated professionalism and politeness, treating me with genuine..
Horizon Healthcare
Bhakti P.
Pristine and elegant session. HCA demonstrated exceptional communication and incredibly swift replies. I felt thoroughly cared for and appreciated. Many thanks.
Horizon Healthcare
Lee C.
I cannot express enough appreciation for Horizon Healthcare. Their unwavering support has been exceptional. The general practitioners are consistently kind and attentive, always lending a..
Horizon Healthcare
Zareen R.
Dr. Ahmed Girach is an absolutely terrible healthcare provider. Despite my back injury, his sole recommendation was prescribing weight loss injections. His demeanor was incredibly disrespectful and..
Horizon Healthcare
Amar K.
I've had firsthand experience with Horizon Healthcare through my mother, and it's truly an exceptional medical practice. Scheduling appointments is incredibly smooth, and the entire team radiates..
Horizon Healthcare
Alpesh G.
Scheduled a pediatric check-up for my infant, and we've been waiting since 5:20 PM, still not seen by 5:22 PM. The staff explained a medical emergency caused a 20-minute delay. Why not communicate..
Horizon Healthcare
Serayna R.
Received physiotherapy treatment from Gaffa, and I'm thoroughly impressed. Absolutely deserves a perfect rating - he's exceptional. I wholeheartedly endorse his services.
Horizon Healthcare
Ranjan Pattni
I would like to express my sincere gratitude to Dr. Charlotte Brett for seeing me on 3 September 2026. It was truly refreshing to encounter a doctor who genuinely demonstrates care and patience...
Horizon Healthcare
Shivxz R.
Absolutely terrible front desk service. The person working the reception area displayed zero professionalism and completely failed to provide even basic customer assistance. Incredibly disappointing..
Horizon Healthcare
Bashir S.
Shockingly Disrespectful and Completely Unprofessional Patient Interaction The Front Desk Staff demonstrates a terrible attitude and seems entirely disinterested in performing their job duties. If..
Horizon Healthcare
Bilal B.