The Croft Surgery
LT
Lou T. one year ago • From Google
Bad
This medical practice is utterly incompetent and demonstrates a complete lack of patient-centered care. The reception staff and management are hands-down the most unprofessional individuals I've encountered in healthcare. As my mother's lasting power of attorney, I've been struggling with her medical care due to complications from a problematic sibling's letter. My mother has dementia, and the practice's communication has been inconsistent and confusing. They've suddenly declared her as lacking mental capacity, despite previously stating she needed an assessment to determine this. Their explanation about a January LPA change (which hasn't actually been modified by the Office of the Public Guardian) preventing further alterations is contradictory, especially since they made changes in April. They unilaterally changed contact details from my number to my mother's home number, which is completely impractical. This means she misses appointments because she forgets to inform us, and scheduling appointments with her is pointless since we're responsible for her care. We're already managing numerous challenges, and this surgery has only added unnecessary complexity and stress. They desperately need comprehensive staff training in communication and patient support. I am absolutely disgusted by The Croft Surgery and strongly advise anyone to seek medical care elsewhere.
Aaron A.