Heathfielde Medical Centre
Ellie D. 4 years ago • From Google
Bad
Worst medical practice ever nightmare registration hell
If I could give zero stars I would. Absolute disaster. I've never encountered such difficulties with a medical practice, and I've been struggling to register here for nearly half a year just to get my medication. Registration seems impossible! We've completed online forms and submitted documentation three times, receiving contradictory responses from different receptionists each visit. One claimed we'd done everything correctly and just needed to wait, while another insisted we'd done everything wrong and must start over. They couldn't locate our records and demanded our daughter's red book, which we haven't possessed for years. Upon checking, the NHS confirmed they don't issue red books for children over 5, yet they're refusing registration without one. What solution exists?! Our previous surgery offered to email all my daughter's vaccination information, but this receptionist rejected our application without the red book we cannot obtain. During our last visit, we were told to wait two weeks for registration confirmation. Two weeks later, we discovered the receptionist was 'off sick' and hadn't processed our request. I suffer from severe PTSD following childhood trauma and depend on daily medication to function. Working full-time prevents me from continuously trying to resolve this, and the stress is exacerbating my PTSD. I've been instructed to call 111 to order medication, as our previous GP has closed my account. Absolute nightmare - avoid this surgery at all costs. Deeply upsetting and distressing experience. EDIT: Contrary to previous claims, the receptionist explicitly stated registration could not proceed without the red book. Despite our explanation that our previous surgery would forward our daughter's complete medical records via email, they remained inflexible. Based on numerous other reviews, this response seems unsurprising. The practice might benefit from internal review, providing comprehensive training to reception staff regarding GP registration policies. Clearly, not all staff understand the proper registration process. Additionally, basic customer service training would significantly improve patient interactions.
The most incompetent and utterly indolent administrative team I've encountered throughout my entire life. This medical practice is characterized by an absolute inability to secure a face-to-face..
Heathfielde Medical Centre
Izabella S.
Absolutely the most terrible encounter imaginable! Getting an urgent same-day appointment seems completely unattainable, even after repeatedly calling during their operational hours. The front desk..
Heathfielde Medical Centre
Sergio G.
Exceptionally kind and competent!
Heathfielde Medical Centre
Mirvais S.
Absolutely abysmal customer support. From start to finish, the entire experience was frustrating and unprofessional. The staff seemed completely disinterested and unhelpful, making me feel like my..
Heathfielde Medical Centre
Fawzia S.
I cannot stress enough: AVOID registering with this medical practice at all costs. They are hands down the most unprofessional healthcare providers I've ever encountered. Their appointment..
Heathfielde Medical Centre
Tim A.
Completely ineffective. I've been associated with this medical practice for over two and a half decades. Currently, it's practically unfeasible to schedule an appointment with a physician. One has..
Heathfielde Medical Centre
Alan A.
A highly competent and well-run medical facility that demonstrates excellent standards of care and service.
Heathfielde Medical Centre
StephenG S.
Superb experience with a friendly and supportive front desk and medical staff. The digital scheduling and medication refill system works seamlessly. Despite booking a later-in-the-day slot, I was..
Heathfielde Medical Centre
M R.
Having resided in multiple locations nationwide, I've been a patient at approximately 4 different medical practices. Since 2012, I've been with this particular surgery, and they truly stand out as..
Heathfielde Medical Centre
Anonymouse
Very very difficult to gain an appointment Will only offer same day appointments so they can meet this target Very rude GP who is one of the partners (Dr J A Goldin) advised me to give my 8 week..
Heathfielde Medical Centre
Kid L.
Dr. Simon Gibeon exemplifies the best of primary care and truly represents the NHS at its finest. The reception team can be pleasant and supportive when they're in the right mood... however, they..
Heathfielde Medical Centre
Stavros S.
The medical professionals at Heathfield Medical Centre continue to operate remotely, seemingly believing their personal safety trumps the needs of the taxpaying public who fund their wages and..
Heathfielde Medical Centre
Loubna C.
I was thoroughly satisfied with my visit to the medical facility last Friday. When I reached out in the early hours to schedule an appointment for my child, they responded quickly and invited us to..
Heathfielde Medical Centre
Lola D.
This medical practice is in disarray, and it's disheartening because they use COVID-19 as a pretext for inadequate performance. However, their service was subpar even before the pandemic. Dr. Cullen..
Heathfielde Medical Centre
Cindy W.
Utterly appalling. I've been waiting on hold for nearly an hour attempting to resolve issues with a death certificate due to the physician's negligence in not properly filling out the cause of death..
Heathfielde Medical Centre
Noosheen N.
Dr. Jack Menashy is an absolute gem - he's been my physician for years. His expertise is unparalleled, and he consistently provides the perfect medication while genuinely listening to my concerns...
Heathfielde Medical Centre
Richard J.
With 15 years of experience in Customer Services, I can confidently state that Dr Gibeon is truly inspirational. He embodies the ideal medical professional, completely dedicated to enhancing his..
Heathfielde Medical Centre
deanosalford d.
I'm compelled to give this a one-star rating. Their online booking system has been completely non-functional for two years. When attempting to schedule an appointment, I was told I'd face a two-week..
Heathfielde Medical Centre
Miriam H.
Calls are picked up quickly. Scheduling an appointment is hassle-free. The physicians are excellent. In comparison to my previous general practice clinic in Finchley, this place is outstanding. Much..
Heathfielde Medical Centre
A. F.
This general practice is an absolute farce. The physicians clearly lack motivation and it's glaringly obvious. Whenever I request a referral, they conjure up yet another baseless justification.
Heathfielde Medical Centre
M A.