Heathfielde Medical Centre
Ellie D. 3 years ago • From Google
Bad
Worst medical practice ever nightmare registration hell
If I could give zero stars I would. Absolute disaster. I've never encountered such difficulties with a medical practice, and I've been struggling to register here for nearly half a year just to get my medication. Registration seems impossible! We've completed online forms and submitted documentation three times, receiving contradictory responses from different receptionists each visit. One claimed we'd done everything correctly and just needed to wait, while another insisted we'd done everything wrong and must start over. They couldn't locate our records and demanded our daughter's red book, which we haven't possessed for years. Upon checking, the NHS confirmed they don't issue red books for children over 5, yet they're refusing registration without one. What solution exists?! Our previous surgery offered to email all my daughter's vaccination information, but this receptionist rejected our application without the red book we cannot obtain. During our last visit, we were told to wait two weeks for registration confirmation. Two weeks later, we discovered the receptionist was 'off sick' and hadn't processed our request. I suffer from severe PTSD following childhood trauma and depend on daily medication to function. Working full-time prevents me from continuously trying to resolve this, and the stress is exacerbating my PTSD. I've been instructed to call 111 to order medication, as our previous GP has closed my account. Absolute nightmare - avoid this surgery at all costs. Deeply upsetting and distressing experience. EDIT: Contrary to previous claims, the receptionist explicitly stated registration could not proceed without the red book. Despite our explanation that our previous surgery would forward our daughter's complete medical records via email, they remained inflexible. Based on numerous other reviews, this response seems unsurprising. The practice might benefit from internal review, providing comprehensive training to reception staff regarding GP registration policies. Clearly, not all staff understand the proper registration process. Additionally, basic customer service training would significantly improve patient interactions.
I've been a patient at this medical practice for years, and while they used to have some positive attributes like quick phone response and timely appointments, the quality has significantly..
Heathfielde Medical Centre
John K.
Dr Abdirahim Ulusow delivers outstanding healthcare with genuine empathy, and I am thoroughly impressed. His remarkable clinical skills, clear and honest communication, and warm demeanor make him an..
Heathfielde Medical Centre
James S.
I visited this medical practice twice alongside my partner, and on each occasion, we encountered receptionists who were remarkably discourteous. Their demeanor was distinctly chilly and unwelcoming,..
Heathfielde Medical Centre
deanosalford d.
I'm compelled to give this a one-star rating. Their online booking system has been completely non-functional for two years. When attempting to schedule an appointment, I was told I'd face a two-week..
Heathfielde Medical Centre
Nicholas L.
More impressive than any medical clinic I've encountered in the United Kingdom. Apart from the temporary South African physician who stands out as an exceptionally unpleasant character. If one lacks..
Heathfielde Medical Centre
M R.
Having resided in multiple locations nationwide, I've been a patient at approximately 4 different medical practices. Since 2012, I've been with this particular surgery, and they truly stand out as..
Heathfielde Medical Centre
Henareh N.
This is hands-down the most terrible general practice I've ever encountered, run by incompetent staff who seemingly have no business working at a medical facility. The reception team is completely..
Heathfielde Medical Centre
Josh H.
I've generally had good interactions with the doctors at this practice, but lately, I'm struggling to get my ongoing prescriptions renewed, even though I've followed all the required steps. My..
Heathfielde Medical Centre
Paul C.
Located in the charming Hampstead Garden Suburb, this medical facility sits along the bustling A1 Falloden Way. While accessible by car, parking spaces are extremely scarce. Conveniently, bus route..
Heathfielde Medical Centre
Sam R.
My encounter has been an absolute nightmare. Steer clear of the blonde, middle-aged receptionist; she's absolutely dreadful. Above all else: STAY AWAY FROM DR LISA ANDERSON. She's worse than..
Heathfielde Medical Centre
LJ L.
As part of the PREDOMINANT group of dissatisfied patients, I would absolutely assign zero stars if possible. The communication and administrative processes are abysmal, with no centralized system..
Heathfielde Medical Centre
Kid L.
Dr. Simon Gibeon exemplifies the best of primary care and truly represents the NHS at its finest. The reception team can be pleasant and supportive when they're in the right mood... however, they..
Heathfielde Medical Centre
Paul L.
Met with Mrs Raijada today for a medication consultation. She was delightful, warm, and incredibly well-informed, providing excellent guidance. I'd also like to highlight Shela's professionalism and..
Heathfielde Medical Centre
Mark G.
Exceptional care in this neighborhood clinic. Despite being a recent patient, I've received more personalized attention in this brief period than I experienced during my entire 16-year tenure at the..
Heathfielde Medical Centre
ayse ö.
Absolutely dreadful medical practice! For half a year, I've been unable to secure an in-person consultation, and attempting to schedule a telephone appointment is equally impossible. Every time I..
Heathfielde Medical Centre
Chryssanthi T.
Would give zero stars if I could. It's practically impossible to reach anyone. The queue has a 10-person limit. If you don't make it into the first 10, you're forced to repeatedly dial, hoping to..
Heathfielde Medical Centre
愛Oceans愛Gem 愛.
This medical center is absolutely appalling, residents invest substantial sums in properties nearby only to be treated with complete disrespect. The staff are incredibly inconsiderate, discourteous,..
Heathfielde Medical Centre
Andreas R.
During our time here, we've visited three times with our young child, and on each occasion, the personnel—from administrative staff to physicians—have been exceptionally compassionate and welcoming...
Heathfielde Medical Centre
Szandra R.
Receptionist displayed an extremely discourteous attitude, proved entirely unaccommodating, and provided abysmal customer service. However, the medical professionals themselves were excellent.
Heathfielde Medical Centre
Steve F.
A dreadful experience. Whether you interact via phone or in-person, you're confronted by hostile, uncooperative front desk staff who seemingly despise your presence. Schedule a phone consultation,..
Heathfielde Medical Centre
A F.