Heathfielde Medical Centre
Ellie D. 3 years ago • From Google
Bad
Worst medical practice ever nightmare registration hell
If I could give zero stars I would. Absolute disaster. I've never encountered such difficulties with a medical practice, and I've been struggling to register here for nearly half a year just to get my medication. Registration seems impossible! We've completed online forms and submitted documentation three times, receiving contradictory responses from different receptionists each visit. One claimed we'd done everything correctly and just needed to wait, while another insisted we'd done everything wrong and must start over. They couldn't locate our records and demanded our daughter's red book, which we haven't possessed for years. Upon checking, the NHS confirmed they don't issue red books for children over 5, yet they're refusing registration without one. What solution exists?! Our previous surgery offered to email all my daughter's vaccination information, but this receptionist rejected our application without the red book we cannot obtain. During our last visit, we were told to wait two weeks for registration confirmation. Two weeks later, we discovered the receptionist was 'off sick' and hadn't processed our request. I suffer from severe PTSD following childhood trauma and depend on daily medication to function. Working full-time prevents me from continuously trying to resolve this, and the stress is exacerbating my PTSD. I've been instructed to call 111 to order medication, as our previous GP has closed my account. Absolute nightmare - avoid this surgery at all costs. Deeply upsetting and distressing experience. EDIT: Contrary to previous claims, the receptionist explicitly stated registration could not proceed without the red book. Despite our explanation that our previous surgery would forward our daughter's complete medical records via email, they remained inflexible. Based on numerous other reviews, this response seems unsurprising. The practice might benefit from internal review, providing comprehensive training to reception staff regarding GP registration policies. Clearly, not all staff understand the proper registration process. Additionally, basic customer service training would significantly improve patient interactions.
The most incompetent and utterly indolent administrative team I've encountered throughout my entire life. This medical practice is characterized by an absolute inability to secure a face-to-face..
Heathfielde Medical Centre
John K.
Dr Abdirahim Ulusow delivers outstanding healthcare with genuine empathy, and I am thoroughly impressed. His remarkable clinical skills, clear and honest communication, and warm demeanor make him an..
Heathfielde Medical Centre
Erdan M.
Regrettably, I would rate this medical practice at the lowest possible level, solely due to the reception team's complete lack of basic customer service abilities. Their performance is utterly..
Heathfielde Medical Centre
bude w.
The front desk staff consistently provides excellent assistance. Whenever I require a medical consultation, they are always helpful in scheduling a telephone appointment. Dr. Menashy is particularly..
Heathfielde Medical Centre
A F.
I've been a patient at this medical practice for years, and while they used to have some positive attributes like quick phone response and timely appointments, the quality has significantly..
Heathfielde Medical Centre
Robert P.
Throughout my recent medical journey at Heathfielde, I've experienced truly outstanding treatment from every member of their team - from doctors and nurses to administrative personnel. They've been..
Heathfielde Medical Centre
deanosalford d.
I'm compelled to give this a one-star rating. Their online booking system has been completely non-functional for two years. When attempting to schedule an appointment, I was told I'd face a two-week..
Heathfielde Medical Centre
愛Oceans愛Gem 愛.
This medical center is absolutely appalling, residents invest substantial sums in properties nearby only to be treated with complete disrespect. The staff are incredibly inconsiderate, discourteous,..
Heathfielde Medical Centre
Sergio G.
Exceptionally kind and competent!
Heathfielde Medical Centre
Jade N.
I've been a patient at this medical practice for around two decades, including periods during my university years, and I believe many of the common complaints stem from insufficient NHS funding. In..
Heathfielde Medical Centre
sylvia k.
Physicians seem more concerned with their own protection than patient care, consistently avoiding prescribing medication even when hospital documentation clearly supports the need. If these medical..
Heathfielde Medical Centre
Sara G.
As of 2023, I remain thoroughly satisfied with the care provided at Heathfielde. The eConsult system has proven incredibly efficient - I've consistently received callbacks within hours or by the..
Heathfielde Medical Centre
Miriam H.
Calls are picked up quickly. Scheduling an appointment is hassle-free. The physicians are excellent. In comparison to my previous general practice clinic in Finchley, this place is outstanding. Much..
Heathfielde Medical Centre
Ali B.
I've been attempting to secure a medical consultation for a fortnight, yet I remain unsuccessful. This is absolutely the most frustrating healthcare experience I've ever encountered.
Heathfielde Medical Centre
C C.
I awarded a single star since zero stars isn't an option. Heathfields is a disgrace to medical practices everywhere. The doctors appear incredibly sluggish and unmotivated. They consistently use..
Heathfielde Medical Centre
Denise K.
I genuinely would award this medical practice zero stars if possible, solely due to their reception staff's complete lack of customer service abilities. Attempting to contact them by phone involves..
Heathfielde Medical Centre
Dzhuferie Y.
Scheduling an appointment here is incredibly frustrating. When I first called in the morning, they told me to ring back at 2 PM. Upon calling at the specified time, I was informed they were swamped...
Heathfielde Medical Centre
Henareh N.
This is hands-down the most terrible general practice I've ever encountered, run by incompetent staff who seemingly have no business working at a medical facility. The reception team is completely..
Heathfielde Medical Centre
ayse ö.
Absolutely dreadful medical practice! For half a year, I've been unable to secure an in-person consultation, and attempting to schedule a telephone appointment is equally impossible. Every time I..
Heathfielde Medical Centre
Josh H.
I've generally had good interactions with the doctors at this practice, but lately, I'm struggling to get my ongoing prescriptions renewed, even though I've followed all the required steps. My..
Heathfielde Medical Centre
M A.