ED

Ellie D. 3 years ago • From Google

Rating

Bad

Worst medical practice ever nightmare registration hell

If I could give zero stars I would. Absolute disaster. I've never encountered such difficulties with a medical practice, and I've been struggling to register here for nearly half a year just to get my medication. Registration seems impossible! We've completed online forms and submitted documentation three times, receiving contradictory responses from different receptionists each visit. One claimed we'd done everything correctly and just needed to wait, while another insisted we'd done everything wrong and must start over. They couldn't locate our records and demanded our daughter's red book, which we haven't possessed for years. Upon checking, the NHS confirmed they don't issue red books for children over 5, yet they're refusing registration without one. What solution exists?! Our previous surgery offered to email all my daughter's vaccination information, but this receptionist rejected our application without the red book we cannot obtain. During our last visit, we were told to wait two weeks for registration confirmation. Two weeks later, we discovered the receptionist was 'off sick' and hadn't processed our request. I suffer from severe PTSD following childhood trauma and depend on daily medication to function. Working full-time prevents me from continuously trying to resolve this, and the stress is exacerbating my PTSD. I've been instructed to call 111 to order medication, as our previous GP has closed my account. Absolute nightmare - avoid this surgery at all costs. Deeply upsetting and distressing experience. EDIT: Contrary to previous claims, the receptionist explicitly stated registration could not proceed without the red book. Despite our explanation that our previous surgery would forward our daughter's complete medical records via email, they remained inflexible. Based on numerous other reviews, this response seems unsurprising. The practice might benefit from internal review, providing comprehensive training to reception staff regarding GP registration policies. Clearly, not all staff understand the proper registration process. Additionally, basic customer service training would significantly improve patient interactions.

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