Millbarn Medical Centre
Eloise P. 5 years ago • From Google
Bad
Worst medical practice ever terrible customer service
I initiated a phone call to your surgery seeking a potential telephone consultation to address my concerns, and I must express my utter dismay at the receptionist's unprofessional and blatantly dismissive demeanor. I was made to feel like an unwelcome nuisance, with my attempts to explain my situation being constantly interrupted and rushed, resulting in an extremely unpleasant and unresolved interaction. While I understand the medical sector is operating under immense pressure, this does not justify such appalling behavior. Throughout my management career, I have never encountered such profound unprofessionalism from a team member, and I seriously question whether this individual is suitable for their role. As a patient at your practice, I am prepared to transfer to an alternative medical center at the earliest opportunity following this pandemic. Furthermore, I intend to file a formal complaint and bring this practice's patient treatment to the NHS's attention, highlighting the distressing experience during an already challenging period. Prior to my personal encounter, I had heard similar accounts from Beaconsfield residents regarding the reception team's lack of professionalism, which I previously dismissed. However, having now experienced this firsthand, I find myself aligning with these previous criticisms. I will publicize my experience on your Google reviews and other platforms associated with Millbarn Medical Centre, as I believe it is crucial to expose such unacceptable treatment. I recommend you review the recorded phone call and reflect on how you would feel if placed in my position. I await a direct response from the named individuals to ensure this communication reaches its intended recipients, given the generic email address provided for complaints.
The medical professionals at Millbarn Medical Centre deliver exceptional care, distinguished by their swift and efficient digital communication platform. The front desk team exhibits a courteous and..
Millbarn Medical Centre
Jocelyn P.
Fantastic interaction with the ear, nose, and throat professionals during my recent procedure. The surgical environment was immaculate, the front desk staff were incredibly supportive, and the..
Millbarn Medical Centre
Antony S.
I'm relieved to have moved and discovered healthcare providers who genuinely prioritize my well-being. Living with high blood pressure, I experienced complete indifference from Millbarn, who seemed..
Millbarn Medical Centre
Leila S.
The recently established medical facility represents a significant advancement, consolidating multiple healthcare practitioners in a single location and enabling direct access to specialists like..
Millbarn Medical Centre
Vaiz K.
Dr Mahi Gill consistently demonstrates exceptional compassion, diligently checking in on my health concerns. The administrative team matches this level of attentiveness, providing outstanding..
Millbarn Medical Centre
Robert M.
Milbarn truly simplifies looking after my aging father. Their digital platform is incredibly responsive and streamlined. The way they assess whether a phone consultation with a doctor or an..
Millbarn Medical Centre
Zena J.
This surgical experience is absolutely phenomenal. Even the typically challenging front desk staff are warm and exceptionally supportive. I am profoundly grateful to have chosen this facility. An..
Millbarn Medical Centre
Emma W.
Extremely satisfied with this medical facility. Excellent implementation of digital platforms that streamline communication and make interactions swift and convenient. Our infant consistently..
Millbarn Medical Centre
Sam A.
The front desk staff display an appalling lack of professionalism, condescendingly addressing guests as though they were incompetent children. When approached, these employees consistently dismiss..
Millbarn Medical Centre
Jas S.
The healthcare professionals are competent, but securing an appointment with your preferred physician can drag on for weeks. The front desk staff consistently provide subpar customer service...
Millbarn Medical Centre
Jeanie C.
Got stuck on hold with their phone support, finally reached the front of the line only to be disconnected abruptly! Tried calling back right away and found myself third in the queue once more.
Millbarn Medical Centre
valerie m.
Completely ineffective when it comes to referral-based appointments. If you're unaware of your referral, they make no effort to contact you, leaving you stranded in their system with no..
Millbarn Medical Centre
Hilary R.
The staff provided exceptional support for my mother during her final moments, and I am deeply grateful. Dr. Calandrini, in particular, demonstrated remarkable empathy, kindness, and accessibility..
Millbarn Medical Centre
Peter M.
The setting was incredibly welcoming and relaxing, and they were precisely on time. The advice and direction provided were top-notch and extremely helpful.
Millbarn Medical Centre
Stuart F.
Subpar execution of vaccine distribution when measured against other medical procedures. The age demographic of those receiving vaccines seems to span approximately 15 years, unlike other surgical..
Millbarn Medical Centre
Rodrigo P.
Consultation with Dr. Gill was exceptionally straightforward, swift, and conducted with utmost professionalism. Greatly appreciated.
Millbarn Medical Centre
Taylor A.
Recently transferred to this medical practice, and it's been a remarkable improvement from my previous one. The reception staff are incredibly courteous, handling all inquiries with remarkable..
Millbarn Medical Centre
Tony B.
Reached out via internet around 8 in the morning, and everything was completed by half past eleven. Exceptional courtesy and expertise were evident at every stage. Heartfelt appreciation goes out to..
Millbarn Medical Centre
Nadia I.
I've come across mixed feedback about Milbarn, which has made me somewhat apprehensive. I'm preparing to accompany my sister for her ear examination, and I'm hoping for a positive experience. I plan..
Millbarn Medical Centre
Jess V.
Since relocating to this neighborhood, I'm thrilled to have become a patient at Millbarn. My medical needs have been seamlessly addressed, and the front desk staff consistently demonstrate..
Millbarn Medical Centre
M I.