Millbarn Medical Centre
EP
Eloise P. 5 years ago • From Google
Bad
I initiated a phone call to your surgery seeking a potential telephone consultation to address my concerns, and I must express my utter dismay at the receptionist's unprofessional and blatantly dismissive demeanor. I was made to feel like an unwelcome nuisance, with my attempts to explain my situation being constantly interrupted and rushed, resulting in an extremely unpleasant and unresolved interaction. While I understand the medical sector is operating under immense pressure, this does not justify such appalling behavior. Throughout my management career, I have never encountered such profound unprofessionalism from a team member, and I seriously question whether this individual is suitable for their role. As a patient at your practice, I am prepared to transfer to an alternative medical center at the earliest opportunity following this pandemic. Furthermore, I intend to file a formal complaint and bring this practice's patient treatment to the NHS's attention, highlighting the distressing experience during an already challenging period. Prior to my personal encounter, I had heard similar accounts from Beaconsfield residents regarding the reception team's lack of professionalism, which I previously dismissed. However, having now experienced this firsthand, I find myself aligning with these previous criticisms. I will publicize my experience on your Google reviews and other platforms associated with Millbarn Medical Centre, as I believe it is crucial to expose such unacceptable treatment. I recommend you review the recorded phone call and reflect on how you would feel if placed in my position. I await a direct response from the named individuals to ensure this communication reaches its intended recipients, given the generic email address provided for complaints.
chris c.