Wye Valley Surgery

Terrible management, completely unreliable. They consistently fail to schedule appointments and when you finally get through on the phone, they abruptly disconnect the call, forcing you to restart..

Scheduling a pre-booked appointment seems impossible here. You're limited to same-day slots, and even then, you'll spend over an hour on hold. I've experienced being disconnected twice after lengthy..

I went to see my physician recently regarding some skin marks on my abdomen. Despite maintaining excellent personal hygiene, the doctor immediately diagnosed me with a fungal infection without..

I've never experienced problems with this medical practice or its personnel before, but today I'm stuck on the phone for over 41 minutes and still waiting! I've been holding at the front of the..

I'm utterly stunned by how terrible their service is, having been stuck in the queue for nearly an hour just trying to secure a doctor's appointment. It's absolutely clear they desperately need to..

I just had an appointment with Dr Hameed, and he truly exceeded my expectations! He's an incredibly compassionate physician who provided me with genuine comfort and made me feel completely relaxed..

The medical practice was a complete disaster, particularly due to the unprofessional staff, especially the receptionist with the nose piercing. After repeatedly experiencing disconnected calls and..

I've attempted to contact their customer service three times recently, and each call resulted in being stuck on hold for more than an hour without ever speaking to a representative. During one..

The service at Wye Valley is absolutely terrible. I cannot stress enough how much I advise against choosing this medical practice. Their phone system is a nightmare - you'll be left waiting..

I submitted my repeat prescription request over a month ago, and they still haven't processed it. I've been without medication for the past two weeks. I've attempted to call them numerous times, but..

The medical professionals seem adequate, but their phone system is a nightmare. Attempting to connect via telephone is nearly impossible, and it appears other patients share this struggle. I spent..

Steer clear at all costs. This is arguably the most terrible general practitioner clinic you'll ever encounter. Expect a minimum of 60 minutes just to reach their reception staff, who demonstrate..

I've experienced exceptional service from Wye Valley surgery's receptionist Hiba, who not only answers calls with utmost courtesy but has consistently assisted me and my father in resolving issues..

Stay away from this establishment. I endured a grueling 90-minute wait on hold, only to have them abruptly terminate the call—a frustrating experience that has occurred multiple times previously...

I've encountered multiple excellent interactions at this medical practice. The front desk staff are accommodating and supportive when necessary. Scheduling appointments has been seamless, and the..

Completely frustrated, we arrived punctually for our scheduled visit with my special needs child, but the staff utterly neglected to provide any meaningful assistance or service despite our..

The medical practice was utterly disappointing and seemingly indifferent. Attempting to secure an appointment for my young grandson became an incredibly frustrating ordeal. Multiple phone calls on..

Absolutely horrendous! I'm completely speechless! They don't even deserve the single star I'm giving them! Their customer service is a nightmare - you're forced to wait over an hour on the phone,..

I survived today's encounter, and the front desk staff didn't come across as unpleasant. A word of advice—when you're at the front of the line and prompted to choose a selection, simply pause, and..

NHS should thoroughly investigate and potentially close this surgery due to potential life-threatening risks. The most discourteous, unrepentant receptionist staff work at this Surgery, displaying..