Priory Surgery
MS
Maya S. 10 months ago • From Google
Bad
Securing a medical appointment at this GP practice is practically unattainable. Advance booking is futile, and despite dedicating an hour to phone calls early in the morning, obtaining a consultation slot remains improbable. The receptionists consistently display rudeness and a complete lack of helpfulness, intensifying the patient's frustration. Privacy is non-existent. Patients must practically shout to communicate at reception, only to be met with eye-rolling and dismissive gestures. I required a referral to another clinic and submitted a written request to the practice manager after the initial referral was never processed. Even the second attempt failed. Upon follow-up, an irritated receptionist curtly informed me that referrals "take 28 days" and are done "as a goodwill gesture." At this point, 35 days had elapsed since the first attempt, with no referral sent. While a couple of doctors are genuinely exceptional, accessing their services is akin to winning an impossible lottery. I ultimately abandoned hope and transitioned to private healthcare, yet the practice offered zero support or coordination. The entire experience — particularly interactions with front desk staff — is profoundly disheartening. The reception's unprofessional attitude is astounding, and I'm genuinely astonished that some employees remain employed in their roles.
J K.