CF

Chloe F. 4 years ago • From Google

Rating

Bad

Worst medical practice ever terrible service

After relocating to this area and signing up at this practice, I encountered numerous frustrating experiences. When attempting to get my whooping cough vaccine, I arrived just 5 minutes late to my appointment and was initially told they could accommodate me. The receptionist claimed she would locate the nurse, but after waiting 45 minutes, she returned to inform me that the nurse had departed 40 minutes earlier! Consequently, I had to reschedule my vaccine, which I ultimately didn't receive until I was 36 weeks pregnant. The staff's behavior was extremely discourteous and thoroughly unprofessional. Their phone system is equally terrible - getting through is virtually impossible, and calls consistently get disconnected while waiting to speak with someone. To make matters worse, they completely mismanaged my medical records, sending appointments intended for another patient to my phone number, leaving that individual unaware of her scheduled visits. This is an absolutely dreadful medical practice, and I will definitely be switching doctors immediately!

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