RK

Robert K. 3 years ago • From Google

Rating

Bad

Worst medical practice ever terrible service

Since the pandemic, their service has deteriorated from already poor performance with prescription handling and missed communication promises. They've become completely ineffective now. Securing a doctor's appointment has turned into a desperate lottery, with emergency slots being the only option and no planned consultations available. Their standard approach is to deflect patients with phone consultations that ultimately recommend either walk-in clinics or redirecting patients to a distant surgery miles away. I've personally withdrawn my prescription management due to frustrating interactions with their reception staff. If I'm being referred to a location 6 miles distant, I might as well simultaneously search for a new medical practice. The entire experience is overwhelming and futile. My advice: skip the headache and simply contact the NHS 111 service instead.

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