Mulgrave Road Surgery
SF
Sonara F. 2 years ago • From Google
Bad
If I could, I'd award zero stars... It's deeply distressing when a family member falls ill, as it means dealing with this terrible medical practice again. Every single interaction I've had here has been utterly dreadful. I was determined to share my experience on Google after today's visit. I scheduled a phone consultation yesterday, and the receptionist explicitly confirmed it was a phone appointment. Later, I received a text directing me to Mulgrave Road Surgery. Despite my reservations, I went along since the matter was pressing. Initially, the reception was unstaffed. I wanted to confirm whether this was a phone or in-person appointment. Using their self-check-in system, unsurprisingly, it showed a face-to-face consultation! Without protest, I went upstairs and waited over 45 minutes. One patient ahead of me and three others with later scheduled times were all queuing to see the same doctor! Eventually, a GP saw me nearly an hour after arriving. The entire experience wasted two hours. I left the surgery quietly and completed everything through Boots Online Doctor Platform in under 15 minutes. Ultimately, I regret every moment spent from the initial 15 minutes booking the appointment to the brief "10-minute doctor consultation". I would absolutely never recommend this practice to anyone. I strongly advise finding an alternative place to register.
Susan S.