Mulgrave Road Surgery
Sonara F. 2 years ago • From Google
Bad
Worst medical practice ever terrible service
If I could, I'd award zero stars... It's deeply distressing when a family member falls ill, as it means dealing with this terrible medical practice again. Every single interaction I've had here has been utterly dreadful. I was determined to share my experience on Google after today's visit. I scheduled a phone consultation yesterday, and the receptionist explicitly confirmed it was a phone appointment. Later, I received a text directing me to Mulgrave Road Surgery. Despite my reservations, I went along since the matter was pressing. Initially, the reception was unstaffed. I wanted to confirm whether this was a phone or in-person appointment. Using their self-check-in system, unsurprisingly, it showed a face-to-face consultation! Without protest, I went upstairs and waited over 45 minutes. One patient ahead of me and three others with later scheduled times were all queuing to see the same doctor! Eventually, a GP saw me nearly an hour after arriving. The entire experience wasted two hours. I left the surgery quietly and completed everything through Boots Online Doctor Platform in under 15 minutes. Ultimately, I regret every moment spent from the initial 15 minutes booking the appointment to the brief "10-minute doctor consultation". I would absolutely never recommend this practice to anyone. I strongly advise finding an alternative place to register.
I've consistently experienced their staff as incredibly supportive and accommodating. Prior to expressing criticism about professionals who are genuinely attempting to assist, it's important to..
Mulgrave Road Surgery
Sammi I.
The healthcare professional was warm and welcoming. She helped my son through his vaccinations, making him feel comfortable and relaxed during the process.
Mulgrave Road Surgery
Sheila C.
I received top-notch medical attention. When I called with a health worry, I was promptly scheduled for an appointment that same morning. Dr Appleton immediately referred me to the hospital for..
Mulgrave Road Surgery
paula v.
Absolutely dreadful treatment by the female staff at the front desk. They cut off phone calls abruptly when patients are trying to schedule appointments, display extremely unprofessional behavior,..
Mulgrave Road Surgery
Mike R.
Utilized the Accuryx scheduling platform, which functions smoothly, and secured a next-day booking.
Mulgrave Road Surgery
Ben A.
Staff at the front desk come across as abrupt and discourteous.
Mulgrave Road Surgery
katherine t.
Today I visited the local GP's office for the second time, hoping to register, and once again encountered a hostile receptionist who was unhelpful and dismissive. The staff member was incredibly..
Mulgrave Road Surgery
Cheryl W.
I sent in my blood pressure readings and was promptly contacted by Dr. O'Sullivan, who carefully went over my treatment plan and listened attentively to any questions or worries I had.
Mulgrave Road Surgery
Sports W.
The front desk staff was incredibly welcoming, attentive, and quick to assist. I truly appreciate the exceptional customer support and their willingness to help me out!
Mulgrave Road Surgery
R J.
Prompt and responsive scheduling. I booked an appointment through their website and was able to get seen the very next day. Dr. Pardhanani demonstrated a welcoming demeanor and maintained a high..
Mulgrave Road Surgery
2011williamandkate 2.
During my time as a patient at Mulgrave Road Surgery between 2006 and 2009, I experienced a frustrating incident while trying to collect my routine levothyroxine prescription. The receptionist..
Mulgrave Road Surgery
Agnieszka K.
Absolute enhancement in the sign-up process! Exceptional customer support, much appreciated. Thank you!
Mulgrave Road Surgery
Paul P.
Absolutely terrible customer support, what are they even paying these employees for
Mulgrave Road Surgery
Chloella T.
Throughout my 32-year association with Mulgrave Road Surgery, I have been consistently impressed by the exceptional care and support provided by everyone here. Despite my complex health challenges,..
Mulgrave Road Surgery
Tatsiana A.
I apologize, but the service here is truly terrible. Making an appointment seems completely unattainable, and I'm left wondering what exactly they do. The waiting time is endless—you could be stuck..
Mulgrave Road Surgery
David H.
A score below 2 and it appears nobody is concerned. I've been a patient at this practice for approximately 14 years. Administrative processes have consistently been subpar. Regrettably, inadequate..
Mulgrave Road Surgery
Anonymouse
Lack of responsiveness. Medical records not being updated of reviewed. I always have to bring a hard copy of my medical reports form hospitals,etc. with me to this surgery the practitioners claim..
Mulgrave Road Surgery
Felipe L.
Approximately two months back, I was fortunate to encounter Dr. Dino Pardhanani, who rescued me from a deeply challenging situation that had been weighing on me for an extended period. During our..
Mulgrave Road Surgery
Susan S.
Appreciate the outstanding support and prompt assistance. The team was incredibly helpful and responsive, making the entire experience smooth and pleasant.
Mulgrave Road Surgery
Joey S.
The front desk staff was absolutely absurd. I phoned ahead and was instructed to come to the clinic the following day. Upon arrival, the receptionist claimed I had no scheduled appointment. From..
Mulgrave Road Surgery
David R.