Brownsover Medical Centre
LB
Lee B. one year ago • From Google
Bad
If I could give this surgery zero stars, I would. After numerous interactions with Leilani and staff, this is the breaking point. The reception team has consistently demonstrated abysmal service and what borders on professional misconduct: blocking patient access, claiming appointments are unavailable while the waiting room remains empty, using "The Hub" system as an excuse for their apparent incompetence, displaying discriminatory behavior towards patients with disabilities, and showing complete indifference to patients' mental health and critical medical notes that should not require repeated explanation during each interaction. Today perfectly illustrates the fundamental problem. I was dismissed, condescendingly addressed as "lovely" repeatedly, and had my call abruptly ended — yet within minutes, NHS 111 managed to book a same-day telephone appointment with my GP after a brief 3.5-minute assessment, requiring only three questions to determine I need urgent care within three days. This starkly exposes the practice's profound failure in managing patient care access. I am convinced there are systemic issues with how this surgery operates. I am now preparing a comprehensive report with an independent journalist, a recognized auditor, local community groups, and local media to expose these critical shortcomings. This extends far beyond my personal experience. How many other patients are being systematically denied essential healthcare? Patients are entitled to transparency, accountability, and explanations for services we collectively fund. Your attempts to suppress my criticism will not invalidate my legitimate concerns. I genuinely attempted to resolve these issues privately and constructively. Instead, I was treated disrespectfully, my calls were terminated, leaving me no alternative but to speak out publicly.
Tony C.