Oakwood Surgery
SB
Shajna B. one year ago • From Google
Bad
This doctor's surgery represents one of the most poorly managed medical practices I've ever experienced. The entire process is marred by unacceptably long phone wait times, unhelpful receptionists who seem intent on rushing through calls, and significant delays. Booking an appointment with a doctor has become nearly impossible, and I've been unable to secure a consultation for an extended period. The administrative system appears completely disorganized, with no clear accountability mechanisms in place. Promised call-backs and same-day appointment confirmations consistently prove to be empty assurances, and the online booking platform remains perpetually unreliable. When attempting to address these concerns, staff members dismissively claim that other patients have not encountered similar difficulties. During a recent attempt to utilize their online appointment service, I was prevented from seeing a doctor despite the critical nature of my medical condition. Instead, I was redirected to a practice nurse/doctor who erroneously prescribed medication inappropriate for my illness. The complete lack of professional care and concern in handling my case was profoundly disappointing. The surgery's physical space frequently appears deserted during in-person visits, yet obtaining an appointment remains an incredibly frustrating experience. Telephone communication proves equally futile—I recently spent over an hour on hold, ultimately abandoning my attempt to speak with someone out of sheer exasperation. Furthermore, after completing a blood test, I received no communication from the surgery regarding my results. Surprisingly, it was a local pharmacy that contacted me to highlight my elevated cholesterol levels and recommend medication. No medical professional from the surgery reviewed my test results or provided any guidance. My subsequent attempts to contact the practice about this matter were unsuccessful, with repeated promises of a doctor's callback remaining unfulfilled. This surgery appears to be in direct contravention of the Care Standards Act 2000, which explicitly requires healthcare providers to ensure safe, effective, and high-quality patient care. The act mandates that healthcare services be managed to promote patient well-being and dignity—standards this practice has comprehensively failed to meet. Moreover, the NHS Constitution guarantees patients the legal right to timely healthcare access, including receiving diagnostic test results and appropriate follow-up care. The entire system is fundamentally chaotic, incompetently managed, and fundamentally unfit for purpose. Consequently, I cannot in good conscience recommend this surgery. Its blatant disregard for care standards, communication failures, and systematic neglect of basic legal requirements make it a healthcare provider to be absolutely avoided. I will be actively seeking registration with an alternative practice, as this current surgery falls dramatically short of the legally mandated care standards.
Aayat K.