MD

Millie D. 2 years ago • From Google

Rating

Bad

Worst medical practice ever with incompetent staff

If you're seeking a medical practice, steer clear of this one. The reception staff are completely incompetent. A few are pleasant, but most are utterly clueless. I attempted to obtain a sick note and was given a Saturday 11:45am appointment, despite the fact THEY ARE CLOSED ON WEEKENDS. When I followed up on Monday, they promised to consult my GP and return my call. I was required to submit proof, and when my initial documentation was insufficient, I gathered additional evidence. Upon calling back on Friday with the supporting documents, I was instructed to send them over. The text I received contained no link. Consider that I had just waited in a queue of five people and struggled through a conversation with someone who clearly didn't comprehend my request. After receiving the useless text, I tried explaining the issue, but was abruptly cut off. Another queuing session later, everything was eventually resolved. The sole bright spot is Jacqui, who is genuinely the only competent staff member. She deserves recognition. However, I am seriously contemplating finding a new medical practice!!

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