Adderley Green Surgery
Millie D. 2 years ago • From Google
Bad
Worst medical practice ever with incompetent staff
If you're seeking a medical practice, steer clear of this one. The reception staff are completely incompetent. A few are pleasant, but most are utterly clueless. I attempted to obtain a sick note and was given a Saturday 11:45am appointment, despite the fact THEY ARE CLOSED ON WEEKENDS. When I followed up on Monday, they promised to consult my GP and return my call. I was required to submit proof, and when my initial documentation was insufficient, I gathered additional evidence. Upon calling back on Friday with the supporting documents, I was instructed to send them over. The text I received contained no link. Consider that I had just waited in a queue of five people and struggled through a conversation with someone who clearly didn't comprehend my request. After receiving the useless text, I tried explaining the issue, but was abruptly cut off. Another queuing session later, everything was eventually resolved. The sole bright spot is Jacqui, who is genuinely the only competent staff member. She deserves recognition. However, I am seriously contemplating finding a new medical practice!!
The personnel are welcoming and supportive. The medical professionals are attentive, and in my personal experience, it's a solid healthcare facility.
Adderley Green Surgery
Stokie G.
The front desk staff are delightful and welcoming. I've consistently had a positive experience with this medical practice, as they make every effort to accommodate scheduling appointments that suit..
Adderley Green Surgery
Ace A.
Never got through to the phone line despite trying for 4 hours, only encountering a busy signal for an additional hour. When I finally reached the doctor, the service was excellent. Now, however,..
Adderley Green Surgery
Lisa S.
Steer clear of this medical practice! Completely ineffective and frustrating. The reception staff are discourteous and unprofessional. They consistently promise return calls that never materialize...
Adderley Green Surgery
M A.
I've been a patient at this practice for years, but the quality of service has drastically declined recently. Over the past two years, securing an in-person appointment with a doctor has become..
Adderley Green Surgery
diane harp
I have been here for 8 years and these people are very kind to me always. They take care of me and my husband very well. Everything is on point with refferals and other treatment we have. My..
Adderley Green Surgery
Paula P.
Utterly lacking in professional care and customer service, it seems the staff lacks proper medical training. Upon entering the practice, a massive computer screen obstructs the reception area,..
Adderley Green Surgery
Ipro E.
Highly competent and polished service
Adderley Green Surgery
Lana T.
Complete and utter pointless endeavor.
Adderley Green Surgery
Tim P.
I called seeking assistance during a critical mental health crisis and was informed that no appointments were available for up to a month. The front desk personnel are incredibly unprofessional,..
Adderley Green Surgery
NICKY T.
This deserves absolute zero rating. The terrible medical care my parents are experiencing due to your completely inept administration and constant prescription errors is utterly appalling and deeply..
Adderley Green Surgery
Gwen T.
If I could assign zero rating, I absolutely would. I've been a patient at this practice for over two decades. Yesterday, I called the usual phone number to schedule an appointment at 9:10, only to..
Adderley Green Surgery
Taylor S.
Completely terrible experience. After relocating to Stoke in August, I selected Adderly Green Surgery as my preferred medical practice. They sent me a message indicating I should schedule my initial..
Adderley Green Surgery
Lisa D.
I sought a medical document for my 12-year-old's asthma to present at her school, but was shocked when the medical practice demanded a whopping 40-pound fee for this simple administrative task. I..
Adderley Green Surgery
Diane H.
More positive encounters than negative. My physician reached out to me personally after hours, despite being exhausted. It seems to depend on how you interact with people. I've been a patient for..
Adderley Green Surgery
A B.
Completely worthless. THE most terrible surgical experience I've encountered. If you're looking to have your medication abruptly discontinued without any professional discussion, this is definitely..
Adderley Green Surgery
Kevin H.
Professional and courteous staff who went above and beyond to assist me effectively.
Adderley Green Surgery
Emma J.
A complete mockery of a medical practice. The front desk staff are incompetent and fail to document any patient communications. The physician appears disinterested, completely ignoring patient..
Adderley Green Surgery
Lee J.
Abysmal surgical care...with front desk personnel that are equally terrible. There's a complete breakdown in communication between patients and medical staff. They might as well shut down and let..
Adderley Green Surgery
J J.
I've been a patient at this practice for half a century, and let me tell you, it has seriously deteriorated. I completely endorse the negative feedback from others. If you're seeking a healthcare..
Adderley Green Surgery
Theresa p.