MR

Mirza R. 5 years ago • From Google

Rating

Bad

Worst medical practice ever with terrible appointment system

The medical practice has seriously deteriorated from its previous quality. Securing an appointment has become an incredibly frustrating experience. Phone booking is virtually impossible. Patients must physically arrive extremely early in the morning with no guarantee of success, and only a small fraction of those waiting actually manage to book a slot. The majority are sent home disappointed, strategizing about how to arrive even earlier next time. It's disheartening to witness such a once-reputable practice decline so dramatically. This morning, specifically on 03/06/2021, I called the surgery around 10:30am. I was initially positioned at queue number 19. After an extended wait, just as I reached the first position in the queue, they abruptly disconnected the call. Upon redialing, when I had progressed to number 3, they cut the line again. I'm unsure whether this is deliberate or simply incompetence, but the system is absolutely unacceptable.

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