CT

Chryssanthi T. 3 years ago • From Google

Rating

Bad

Worst medical practice ever with terrible patient service

Would give zero stars if I could. It's practically impossible to reach anyone. The queue has a 10-person limit. If you don't make it into the first 10, you're forced to repeatedly dial, hoping to catch a moment when there's space. Today, I had to call 65(!) times just to enter the queue, then wait another 19 minutes. If you're fortunate enough to secure an appointment, expect a telephone consultation, as doctors have been avoiding in-person patient meetings since Covid. It's an absolute embarrassment to the medical profession! Today, I was asked to submit a picture of a wound on my 18-month-old's palate. How is that even possible? How can anyone rely on potentially low-quality images taken by non-medical personnel to make diagnoses? Some receptionists are incredibly discourteous. They're so rushed that they've hung up on me mid-sentence twice when I was requesting the GP to call my partner instead of me, as I wouldn't be available. My sole positive experience has been with Dr Gibeon, the only GP continuing in-person consultations. Without him, I would absolutely give zero stars if I could.

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