GG

Goose1535 G. one year ago • From Google

Rating

Bad

Worst medical practice ever with terrible service

The surgical practice is an absolute disaster. Scheduling an appointment is virtually impossible, yet the waiting room remains empty. The staff are dismissive and provide generic, unhelpful responses, completely disregarding medical advice from professionals at Arrowe Park. I strongly advise steering clear of this clinic. My partner has been forced to visit A&E three times due to St. Caths' sheer incompetence. Their new online booking system is a nightmare. Phone inquiries are redirected online, with no consideration for elderly patients or those without internet access. When I highlighted my lack of internet connectivity, the receptionist mockingly laughed. They've now prevented my 4-year-old from getting an appointment for three days, repeatedly redirecting us to walk-in clinics that have also turned us away. My partner, who suffers from fibromyalgia, is similarly unable to receive proper care. Their solution? Recommending ibuprofen gel for a chronic condition. It's utterly ridiculous. The practice manager is equally indifferent. I'll be escalating this to our local MP and the NHS. Steer clear of this practice at all costs.

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