AA

Ammaar A. 3 years ago • From Google

Rating

Bad

Worst medical practice ever with unhelpful staff

I'm awarding one star, and that's only because Google doesn't permit a lower rating. This is arguably the most frustrating, inefficient, and indifferent service imaginable, particularly regarding the reception staff. Every single call I make results in being bounced around, instructed to email, use their app, etc., which frequently fails or doesn't even display the doctor's name I'm attempting to contact. When I highlight these issues to the receptionist, she casually suggests trying again later, as if I have unlimited time to waste attempting to schedule an appointment for a condition causing me extreme discomfort. I then request a simple repeat medication prescription for a treatment I've been on for years; she again dismisses me, insisting I use their app. I explain my previous app struggles that left me without crucial medication for an extended period due to inexplicable request failures: she claims complete helplessness. Numerous instances exist where I've been completely mishandled, waiting MONTHS for repeat medications because of receptionists' blatant incompetence - whether through deliberate delays, pure forgetfulness, or outright ignoring my prescription requests. Hospital appointment delays have been equally ridiculous, with messages consistently failing to reach doctors. The service is so poor that you'd receive more professional treatment from a cut-rate fast-food joint. If possible, STEER CLEAR!!

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