Oaklands Surgery
BG
Beckie G. 3 years ago • From Google
Bad
I'm at my wit's end with this GP surgery and would rate them zero stars if possible. I've been waiting since June to discuss my diabetes blood test results, and every time I call the receptionist, I'm redirected to use the "ask my GP" app. My son's situation is even more critical - he was initially referred on Wednesday, 30th November with a high temperature, ear ache, and muffled hearing. Now he's developed a massive rash and strawberry tongue, potentially indicating scarlet fever. Attempting to contact them is impossible, with calls either ending abruptly or not connecting at all. This surgery's service is completely unacceptable and requires a thorough investigation to ensure proper patient care. The "ask my GP" app is utterly ineffective, with requests taking days to receive a response. During my last face-to-face appointment, the experience was equally frustrating. I waited with four other patients at a non-functioning self check-in system while the receptionists, hidden behind closed glass doors, were busy laughing and chatting, causing me to be ten minutes late for my appointment. I am thoroughly disappointed and let down by this surgery's complete lack of professionalism and patient care.
dragonrider116 d.