Oaklands Surgery
Beckie G. 3 years ago • From Google
Bad
Worst medical practice ever with zero patient care
I'm at my wit's end with this GP surgery and would rate them zero stars if possible. I've been waiting since June to discuss my diabetes blood test results, and every time I call the receptionist, I'm redirected to use the "ask my GP" app. My son's situation is even more critical - he was initially referred on Wednesday, 30th November with a high temperature, ear ache, and muffled hearing. Now he's developed a massive rash and strawberry tongue, potentially indicating scarlet fever. Attempting to contact them is impossible, with calls either ending abruptly or not connecting at all. This surgery's service is completely unacceptable and requires a thorough investigation to ensure proper patient care. The "ask my GP" app is utterly ineffective, with requests taking days to receive a response. During my last face-to-face appointment, the experience was equally frustrating. I waited with four other patients at a non-functioning self check-in system while the receptionists, hidden behind closed glass doors, were busy laughing and chatting, causing me to be ten minutes late for my appointment. I am thoroughly disappointed and let down by this surgery's complete lack of professionalism and patient care.
I am completely distrustful of this medical practice. Medication has been altered without any consultation, and they demonstrate a total lack of concern for their patients. If a half-star rating..
Oaklands Surgery
Kris C.
Steer clear of this medical facility... head directly to the emergency room if you require any medical assistance or professional advice.
Oaklands Surgery
Lorraine M.
Despite my numerous attempts to consult or meet with a physician about my various medical concerns, during my most recent scheduled telephone consultation with the general practitioner, an..
Oaklands Surgery
Kornelia M.
I'd rate this zero stars if possible. Absolutely terrible service, completely disregarding patient needs and providing zero helpful information.
Oaklands Surgery
Ceri-anne M.
Regrettably, this medical practice in Yeovil offers the most frustrating appointment scheduling I've encountered, especially for urgent pediatric care!! I cannot comprehend how such a substandard..
Oaklands Surgery
Samuel B.
During a critical moment, I was totally disregarded due to their dysfunctional procedures... the level of care from this medical practice is utterly disgraceful. Their approach to handling patients..
Oaklands Surgery
Jola l.
Absolutely terrible healthcare experience. Steer clear of this general practitioner.
Oaklands Surgery
Richard P.
Attempted to register by phone and was directed to their website to print a form. Upon visiting the site, I discovered the form was inaccessible. When I arrived in person, the initial reception was..
Oaklands Surgery
Kristy S.
I called the clinic as instructed by a voicemail from the receptionist. When rebooking as my GP suggested, I inquired about the reason for additional blood tests. The receptionist was unhelpful and..
Oaklands Surgery
Suzanne R.
I'm thoroughly dissatisfied with this medical practice. Since moving here in July 2023, I've struggled immensely to secure appointments. Their staff consistently fails to listen to patients, and..
Oaklands Surgery
Lorraine S.
I encountered difficulties obtaining a one-time medication prescription after my surgical procedure, but a receptionist named Angela went above and beyond to assist me. Her professionalism and..
Oaklands Surgery
tony t.
Completely frustrated by the subpar service, I've been left hanging for seven days waiting on a prescription. I've exhausted every possible avenue - consulting my general practitioner, making..
Oaklands Surgery
Stiby J.
This surgical practice is absolutely top-notch. The physicians here don't view patients as mere financial transactions; instead, they take the time to communicate thoroughly and provide clear..
Oaklands Surgery
Paul T.
I recently experienced a deeply distressing encounter with a patient who feels utterly forsaken by the medical practice. This stems from a locum physician sending me a completely unsuitable..
Oaklands Surgery
Kayleigh H.
Terrible beyond words! The staff's behavior is absolutely unacceptable and completely unprofessional!
Oaklands Surgery
Kevin E.
Utterly appalling service! The front desk staff are commendable, but that's where any praise ends. The physicians completely disregard communications from specialist doctors and hospitals,..
Oaklands Surgery
stephen h.
I find it puzzling that so many people have left critical feedback about this medical practice. For two decades, I've been a patient here and have consistently received quality care. In recent..
Oaklands Surgery
Alexandra A.
I've consistently found booking appointments to be seamless, and the physicians have always been exceptional. Recently, my father developed a severe infection and was seen immediately. The doctor..
Oaklands Surgery
Neil F.
This surgical procedure is excellent, provided you're in good health. I've been attempting to reach out to them for nearly a month, with only one brief call that disconnected after barely two rings...
Oaklands Surgery
Tammy C.
This GP surgery is abysmal. If zero stars were an option, I'd choose it. After numerous negative encounters, I've lost all faith in improvement. The reception staff (save one younger employee) are..
Oaklands Surgery
Jane W.