The Golborne Medical Centre
HS
Hoomanpotatoe S. 2 years ago • From Google
Bad
If I could rate this lower than the minimum, I absolutely would. For individuals with special needs or mental health challenges (particularly children and young adults), this medical practice is completely unsuitable! Dr Razak demonstrates an absolute lack of understanding regarding mental health and additional needs. The situation is further exacerbated by an administrative team with no medical credentials who nonetheless believe they can make medical determinations. Practice manager Michelle is extraordinarily discourteous and unprofessional, seemingly making decisions from a place of pure malice, especially when confronted, regardless of how diplomatically the conversation is approached. This toxic attitude negatively influences Zena and Kelly, who were previously compassionate staff members but are now rapidly adopting Michelle's deplorable method of handling vulnerable patients. Having been a patient since the era of Dr Dathi and Barbara, I can sadly attest that the practice has systematically stripped away its community spirit, kindness, and empathy.
Aimee H.