Beaconsfield Medical Practice
LS
L. S. 9 months ago • From Google
Bad
The care here is abysmal. The receptionists are terrible. The GP is equally poor. They show absolutely no concern for patients, willfully medically neglecting individuals (it took an excruciatingly long time before they would even acknowledge the health issues I was experiencing, and after YEARS of my health problems becoming so severe they completely disrupted my life, I finally received a diagnosis), their administrative processes are horrendous (I'm still waiting on a name change request submitted in May, which I had already attempted before May!), and nearly every staff member is miserable beyond description. I personally visited their office A WHOLE WEEK before needing my patient summary, explicitly explaining that without it I cannot access critical help I desperately require, and yet they still haven't complied. Calling them is futile - they will simply hang up. They are dismissive, lacking any semblance of compassion or empathy. They consistently misinterpret clear statements, with numerous inaccuracies in my medical records that are so bizarre I cannot comprehend their origin, and their overall organization is chaotic. When I was 14 and coughing up fresh blood and what appeared to be coffee grounds, I even documented evidence with a photograph, and they completely disregarded me. I recently discovered this could indicate internal bleeding. I am absolutely committed to filing a formal complaint and strongly recommend others with negative experiences do the same. If this practice cannot improve, it deserves to be shut down entirely.
Donna B.