Lichfield Grove Surgery
EE
Edmonton E. 9 years ago • From Google
Bad
The reception at this medical practice is utterly unacceptable. Every attempt to schedule an appointment is met with abrasive, unhelpful, and frequently discourteous staff. Their most infuriating trait is the attitude of superiority, as if assisting patients is an inconvenience. During a particularly challenging period, when I was emotionally vulnerable, instead of offering support, they callously told me to leave. Prescription management is so poorly executed that I now rely entirely on my pharmacist to avoid interacting with the surgery. When seeking an urgent consultation, they provide zero flexibility, responding with a blunt rejection without offering any alternative solutions. As a professional who understands scheduling constraints, I recognize the challenges of managing appointments, but these receptionists cannot even meet the most basic standard of customer service by making a genuine effort to accommodate patient needs.
Very happy patient