MC

Melania C. 5 years ago • From Google

Rating

Bad

Worst medical reception ever, completely unprofessional

The reception staff delivered an appallingly unprofessional and callous experience, both during our telephone interaction and in-person encounter when I attempted to register as a new patient. Throughout my entire time in the United Kingdom, I have never encountered such disrespectful treatment as what this particular employee demonstrated today. I approached the registration process to address a critical health concern—specifically, a breast lump I discovered—which I communicated as an urgent matter. Despite the seriousness of my situation, she couldn't be bothered to make eye contact, dismissively responding with "oh well you are not registered yet so..." Her appearance—long dark hair and glasses—does nothing to mitigate her complete lack of compassion. Such an individual is fundamentally unsuited for a role involving patient care, and her behavior is nothing short of shameful.

Other reviews for Beauchamp House Surgery