Central Surgery
LS
Lisa S. one year ago • From Google
Bad
The reception staff here are absolutely dreadful. If a lower rating were possible, I'd use it. The stress of finding a new medical practice is the only thing stopping me from switching. Initially, with an excruciating earache, a receptionist casually directed me to a chemist, dismissing my intense pain. I was only seen by a physician after they reluctantly acknowledged my severe ear infection. Today, as a wheelchair user with chronic health conditions, I'm completely immobilized with back pain. Despite explaining my situation thoroughly, I was merely told to come in. I ultimately contacted 111, who confirmed my symptoms required urgent medical intervention and an ambulance. These receptionists desperately need comprehensive training. Bizarrely, I was accused of shouting, which is completely untrue. I was in extreme pain and partially deaf, struggling to communicate, yet the receptionist claimed she didn't hear me mention my wheelchair status, despite my explicitly stating it at the beginning of our conversation. Anyone seeking a new medical practice should absolutely avoid this one. The doctors themselves are fine, but the reception staff are catastrophically incompetent.
Mark A.