SS

Saira S. 2 years ago • From Google

Rating

Bad

Worst medical receptionist ever unprofessional and disrespectful

I recognize the challenging nature of working at a medical practice, particularly when handling patient inquiries. I always approach interactions with courtesy and understanding. Today, I only reached out because 111 recommended I do so, yet the receptionist was hands-down the most discourteous staff member I've ever encountered. Their demeanor was entirely unhelpful, patronizing, and unnecessarily harsh. I'm now seriously considering switching to a different general practice after this awful experience. I spent considerable time mustering the courage to make this call, only to be confronted with such disrespectful treatment right at the start of my day.

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