Porters Avenue Surgery
Sharmin K. 10 months ago • From Google
Bad
Worst medical receptionist ever unprofessional and rude
I am utterly exasperated and deeply worried following my recent interaction with Busrah Thair, a receptionist at our local medical practice. Her conduct was nothing short of appalling—she completely disregarded my presence at the desk, displaying an astonishing level of rudeness and contempt. To make matters worse, she provided me with a blood test form dated January 2024, despite it currently being August 2025. Such a glaring mistake is completely unacceptable, particularly in a healthcare environment. It is deeply troubling that an individual in such a critical position could demonstrate such carelessness and lack of attention to detail, not to mention her abysmal interpersonal skills. I felt entirely marginalized and invisible as a patient, which is the polar opposite of what one anticipates when seeking medical assistance. The profound unprofessionalism and blatant disregard shown in presenting outdated and potentially critical medical documentation has left me feeling deeply unsettled and frustrated. This encounter has raised significant doubts about the overall standard of service at this practice, and I am prepared to take decisive action if these issues are not promptly addressed. Should I not receive a satisfactory resolution or see meaningful improvement, I will have no alternative but to explore changing healthcare providers. I demand a basic level of care, attentiveness, and respect from an institution that purportedly prioritizes patient welfare.
Dr. Fahmida truly impressed me with her warm and compassionate approach. She consistently greets patients with a welcoming smile and demonstrates exceptional listening skills, always taking the time..
Porters Avenue Surgery
Diana J.
Dr. Kush was attentive and responsive during my consultation, addressing my health concerns efficiently and arranging necessary referrals without unnecessary complications. I'm thoroughly satisfied..
Porters Avenue Surgery
Olasimbo S.
Bansari provided exceptional assistance in addressing my technical issues related to scheduling. She went above and beyond to secure me an appointment within the same week. Her friendly demeanor and..
Porters Avenue Surgery
Lize O.
I've visited this medical center twice now, and both appointments have been exceptional! During my initial registration, the GP assistant went above and beyond by scheduling comprehensive tests and..
Porters Avenue Surgery
Val A.
During my medical visit, Nurse Anna demonstrated exceptional care. She was compassionate, attentive, and took the time to truly hear my concerns. Her guidance was precise and easy to comprehend,..
Porters Avenue Surgery
Brenda M.
My recent doctor's visit was truly exceptional from start to finish. The clinic's punctuality was impressive, and the front desk staff greeted me with warmth and efficiency. Dr. Mavis Eshun was..
Porters Avenue Surgery
Sharon C.
After a bit of a struggle, my evergreen app experienced some downtime, but the support team eventually resolved the issue. The representative who helped me was incredibly courteous and friendly.
Porters Avenue Surgery
Sarah Y.
The front desk staff demonstrated exceptional customer service, displaying a warm and courteous demeanor throughout our interaction.
Porters Avenue Surgery
Mohamed adel
I been woth this surgury for past 7 years i never had apointment !! Last two years ..my gp is the worst i ever seen ...he take ages to write something in his computer...it is nightmare...reception..
Porters Avenue Surgery
Ayodele H.
Qazi demonstrated exceptional customer service with his courteous and efficient approach. He promptly addressed my inquiry and diligently ensured that my needs were fully met from start to finish.
Porters Avenue Surgery
Soni S.
During my husband's appointment today, we encountered Letica at the reception desk. Despite the hectic atmosphere, she maintained her composure and greeted everyone with a warm smile. When I..
Porters Avenue Surgery
abdul h.
Dr. Singh at Porters Avenue Health Centre is an exceptional general practitioner—highly professional, deeply empathetic, and remarkably meticulous. Right from our initial consultation, I experienced..
Porters Avenue Surgery
Kamalika g.
Bansari at the front desk provided exceptional customer service, displaying genuine warmth and going above and beyond to assist me.
Porters Avenue Surgery
Ramona M.
The service here continues to impress me, with the staff being courteous and welcoming. The nurse was exceptionally helpful, listening carefully as I described my medical concerns and swiftly..
Porters Avenue Surgery
Dee D.
I typically steer clear of visiting my local medical practice, preferring to research my symptoms online initially. Prior to the pandemic, the reception staff seemed inexperienced, appearing freshly..
Porters Avenue Surgery
Md H.
I had my scheduled visit earlier at 1:30 The service provided was truly outstanding, with staff demonstrating remarkable humility - sincere gratitude to them
Porters Avenue Surgery
Jacqueline W.
Qazi was incredibly supportive and attentive. He carefully listened to my concerns and offered extensive assistance. He furnished me with all the crucial details I was seeking.
Porters Avenue Surgery
Zohaib A.
The personnel were exceptionally welcoming, with Ansu, a delightful young staff member, standing out for her warm and pleasant demeanor.
Porters Avenue Surgery
Sandeep S.
QAZI provided excellent assistance and guided me seamlessly through the entire registration procedure.
Porters Avenue Surgery
Askir A.
I was thoroughly satisfied as my Transfer of Freight Logistics documentation was processed swiftly, being finalized in just seven days, which exceeded my expectations for efficiency.
Porters Avenue Surgery
Nabiha I.