DS

Dale S. 3 years ago • From Google

Rating

Poor

Worst medical receptionist experience ever

The issue isn't with the medical staff, but the front desk personnel are absolutely terrible. I was patient during the initial wait time (which was understandable), but once my call connected, it took an absurdly long time for them to actually respond. When she finally answered, she was mid-conversation with another person, giggling in the background. She halfheartedly mumbled a standard greeting and then continued her personal chat while I was trying to speak. Eventually, we did resolve the matter, but someone at Belgrave desperately needs comprehensive customer service and phone etiquette training.

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