Gardenia and Marsh Farm Practice
Syl W. one year ago • From Google
Bad
Worst medical service ever avoid at all costs
Absolutely terrible service that demonstrates a complete lack of commitment to patient care. It's evident they've become complacent and indifferent to customer feedback. I've been struggling to secure an appointment for my daughter for several weeks now. Their booking system is a frustrating facade, with a mysteriously limited number of slots released daily, which are then instantly closed, creating an illusion of availability while genuine patients frantically attempt to schedule care each morning. This approach is utterly unacceptable and profoundly unprofessional. Patients are entitled to a transparent, dependable service that respects their needs, not a system that makes them feel marginalized and desperate when seeking essential medical assistance. The current method strips patients of their dignity, reducing them to helpless supplicants rather than valued individuals seeking healthcare.
Alison at the front desk consistently demonstrates exceptional customer service, displaying remarkable helpfulness and genuine kindness while always being eager to address and resolve any questions..
Gardenia and Marsh Farm Practice
Palmira R.
The nursing staff at this surgical center are exceptional and handle appointment scheduling effectively. However, attempting to book an appointment by phone is extremely challenging. Their repeat..
Gardenia and Marsh Farm Practice
Raja J.
The front desk personnel demonstrate a complete lack of professionalism and helpfulness, making it impossible to schedule an appointment. Their attitude suggests a total disregard for patient needs,..
Gardenia and Marsh Farm Practice
Mafaz M.
I'm convinced the employees are being underpaid. What kind of training is the NHS providing to its staff? Why are they addressing patients as if they're talking to an ex-partner? Their attitude is..
Gardenia and Marsh Farm Practice
Sanam Q.
Absolutely dreadful medical procedure. Staff displayed an appallingly disrespectful and patronizing attitude.
Gardenia and Marsh Farm Practice
Besim B.
They absolutely deserve zero rating whatsoever. I've been completely unable to schedule any appointments for my children over the past several days. If I could relocate, I would in a heartbeat. I..
Gardenia and Marsh Farm Practice
Sadia M.
Excellent medical center Been with them for six years without any issues Compassionate and empathetic healthcare professionals Booking appointments can be challenging, but the staff consistently..
Gardenia and Marsh Farm Practice
Daman D.
I attempted to schedule an appointment by explaining my issue, but the receptionist abruptly terminated the call without even listening. The staff demonstrated extreme unprofessionalism. The service..
Gardenia and Marsh Farm Practice
cooking M.
This medical practice is absolutely dreadful. Despite calling promptly, securing an appointment seems impossible. The front desk personnel are incredibly discourteous. I'm completely baffled why..
Gardenia and Marsh Farm Practice
mehvish k.
The front desk staff displayed a highly unprofessional attitude and abruptly terminated the phone call. Rather than attentively hearing me out, she began misrepresenting our conversation, falsely..
Gardenia and Marsh Farm Practice
Dina D.
Scheduled appointment system is completely dysfunctional. Their reservation process requires calling precisely at 8:45 AM daily, but it's virtually impossible to connect. This morning, I attempted..
Gardenia and Marsh Farm Practice
Justyna I.
This medical facility is absolutely dreadful. If you try calling after 8:45, their phone line is perpetually unresponsive, and on the rare occasion it does connect, you're met with the frustrating..
Gardenia and Marsh Farm Practice
Neon f.
Every time I attempt to schedule a medical consultation, I feel like I'm blacklisted and consistently denied appointments. When calling at 9 am, they frequently hang up immediately, even when I'm..
Gardenia and Marsh Farm Practice
Sarah F.
I received a blood pressure monitor for a week and discovered my blood pressure was elevated. Subsequently, I got a text message scheduling an appointment. Upon arrival, a nurse informed me she..
Gardenia and Marsh Farm Practice
Oni A.
Absolutely dreadful customer experience. The clinic's phone lines become accessible at 2pm, yet I was stuck in the queue at the first position for four consecutive hours with zero response from..
Gardenia and Marsh Farm Practice
Zara A.
Absolute worst medical facility. They're completely useless with scheduling. I've been registered for three years and haven't received a single appointment. The doctor is impossible to see, and the..
Gardenia and Marsh Farm Practice
D K.
As a newcomer to the area, I reluctantly chose this general practice and registered myself and my family. To my frustration, booking an appointment has been an impossible task. Each time I'm..
Gardenia and Marsh Farm Practice
Sadia I.
Deeply disappointed that no one ever answered the phone in customer service. It seems like there's absolutely no one available to help, which is incredibly frustrating.
Gardenia and Marsh Farm Practice
Jo W.
Good luck scheduling a visit. I challenge you to attempt it
Gardenia and Marsh Farm Practice
Igboke W.
Absolutely dreadful surgical experience. For more than four months, I couldn't secure a single consultation, and to make matters worse, their front desk personnel were incredibly discourteous..
Gardenia and Marsh Farm Practice
nasreen n.