MG

Monomita G. 3 years ago • From Google

Rating

Bad

Worst medical service ever avoid this surgery

The customer service here is absolutely appalling! The reception staff display such rudeness and lack of assistance that it's completely unacceptable. They seem to exist solely to repeatedly suggest "call between 8 to 9 tomorrow morning, we're fully booked today". No matter how consistently I attempt to call during those specified hours, the calls always get dropped, making it impossible to reach them. What a disgraceful approach to patient care! I desperately needed urgent medical attention and spent weeks unsuccessfully trying to contact them, which ultimately worsened my condition. Eventually, I resorted to calling 111 and fortunately secured an emergency appointment. The receptionists at Priory surgery are extraordinarily unhelpful and should be replaced immediately. Their role is to support patients, yet they do the exact opposite. There's no alternative communication method like email or messaging - just a dysfunctional phone line. Is this the level of service we're paying substantial National Insurance contributions for? Whenever challenged, they consistently blame staff shortages. My perspective is that staffing challenges are universal, so what are they actually doing to fulfill their professional responsibilities? I am profoundly and repeatedly disappointed.

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