West Quay Medical Centre
LB
Laila B. 3 years ago • From Google
Bad
This medical practice is an absolute disaster. You consistently let down your patients. Your front desk staff are patronizing and hostile. They yell at me despite my merely direct communication. They're aggressive because I wanted to lodge a complaint about being deliberately misled regarding my prescription's status. Your complaint resolution strategy is to suggest patients transfer elsewhere! It's ridiculous. You'd prefer losing patients over improving services. Your receptionists become antagonistic the moment they dislike what you're expressing. I never used profanity or raised my voice. They desperately need training in compassion and understanding. When people say 'you', they mean the entire organization. These staff are the company's representatives and they're the most unprofessional, unhelpful individuals I've encountered. Your patients are clearly your lowest priority. Meanwhile, maintaining your luxurious lifestyle seems paramount. The service is utterly reprehensible. Contact me Monday. I'm indifferent. I've already arranged alternative healthcare. Somewhere I won't be treated like a criminal. You all play the victim, claiming 'it wasn't me'. I'm unconcerned about specifics. You collectively represent this surgery. You're collectively responsible. You avoid accountability and blame patients repeatedly inconvenienced. You neglect mentally vulnerable patients, instead inducing panic about medication availability. Wonderful. Thanks for today's emotional breakdown. It was long overdue. Additional note: Gareth Thomas, business manager. Your claimed high street pharmacy changes aren't universal. I've verified. They don't apply to me. You're all incompetent. And accusations of violence and aggression?! Nonsense. I swore once, at the end. It's not my fault your receptionists treat patients like garbage when they dare complain. Attempting to use that as removal justification is laughable. If you were a genuine business, you'd have no business at all.
David P.