The Beacon Health Group (Mountbatten House)

Inconsistent mask protocols observed, with certain medical personnel and front desk employees not adhering to the same mask requirements they enforce for patients, creating a sense of hypocrisy and..

Absolutely dreadful experience from start to finish. I couldn't even make it to the doctor's office because of the incredibly rude receptionist. I'm not even sure what her actual role was, but she..

Being part of the Beacon health network has made securing same-day medical consultations increasingly challenging because of their current scheduling approach. Patients are unable to arrange..

I've been a patient at this medical practice for over four decades. In the past, it was an exceptional healthcare provider. But after its merger with Beacon Health, the quality has drastically..

I've visited this practice multiple times, and each encounter with the reception staff, physician, and nursing team has been wonderful - they're consistently kind, engaged, and helpful.

I'd give this zero stars if I could!! My granddaughter has been suffering from a persistent leg rash for a month that's progressively spreading... I've been calling repeatedly (always stuck in a..

Utterly abysmal treatment from this practice. Despite being a long-standing patient for more than a decade and rarely requiring medical attention, I'm now facing a serious health issue and can't..

Shameful Treatment - My elderly father, aged 80, was forced to trek to the medical center after repeatedly failing to secure an appointment. He was instructed to arrive at 8am and wait in line. The..

The staff here consistently provide exceptional assistance with genuine warmth. The reception team is welcoming and proactive in resolving issues. Personally, I primarily consult with Dr Ade, who is..

Attempted to call Mountbatton medical practice precisely at 8:00 AM, only to encounter a perpetually busy signal until 8:20. Upon finally getting through, I was placed in a holding pattern for..

Absolutely terrible medical service, despite being a long-standing patient for almost two decades. I've never experienced such a low standard of care, and the new appointment scheduling system..

An excellent medical service featuring highly skilled physicians

Every visit means encountering a different physician, which is incredibly frustrating when dealing with a persistent medical condition. The continuity of care is completely absent. Even when a..

The customer service representative displayed about as much empathy and warmth as a granite countertop, making me long for even the most basic human decency in their interactions.

After being 13th in line on the phone, I finally reached a representative only to be informed no appointments were available for over a week for my young primary school child. Previously, I've..

Utterly appalling healthcare facility that deserves legal repercussions for their medical misconduct. The patient treatment is abysmal, with endless phone wait times resulting in appointment..

Scheduling a visit here is an absolute nightmare. Every time I try to book a slot, it seems impossible to find an available time that works. The booking process is frustratingly difficult, and I'm..

I've been a patient at this practice since 1998 after relocating to Chelmsford, and was completely content until Beacon Health Group took over. Now, the quality has significantly declined. While..

Despite calling the Springfield medical facility, you're automatically transferred to the Danbury Centre, which is incredibly frustrating. I've made six separate attempts today, each time spending..

Staff at the front desk are incredibly disrespectful. This establishment deserves to be permanently closed. It's no surprise the reputation is so terrible—avoid this place at all costs.