EC

Elizabeth C. 6 years ago • From Google

Rating

Bad

Worst medical service ever for sick toddler

I phoned early morning and endured a frustratingly long wait of 20 minutes before a disinterested staff member finally answered. They curtly informed me that no urgent consultations were available today, despite my two-year-old's ongoing health issues after a recent chest infection that hadn't improved even following a complete antibiotic treatment. Initially, I was instructed to retry calling tomorrow morning, but after an increasingly tense discussion, they eventually conceded and scheduled an appointment for the next day - contradicting their initial claim that no slots were open. The entire experience suggests that securing medical care here requires confrontational persistence, which is completely unacceptable. The staff's attitude appears unprofessional and indifferent. This medical practice has clearly deteriorated in recent times, and unfortunately, there are no better alternatives in the local area. One can only hope for improved healthcare service. What a dire situation.

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