RR

R R. 2 years ago • From Google

Rating

Bad

Worst medical service ever painful patient experience

Trying to secure a medical appointment here is an absolute nightmare. If you're not prepared to call precisely at 8am alongside a mob of 50 other patients and endure a 90-minute wait, you'll never get through. Their AskMyGP platform is equally frustrating - despite advertising availability from 8:00-8:20, they consistently shut down around 8:03-8:04, preventing patients from completing requests or booking appointments. Even worse, they arbitrarily mark requests as "fulfilled" or "completed" without taking any actual action, clearly just attempting to clear cases from their system. In my personal experience, I submitted an online appointment request which was summarily closed within 24 hours, with zero communication or engagement. No contact was made, and my request was completely ignored. The practice's management and service quality have been consistently poor for an extended period, and I sincerely hope they undergo significant changes to improve their patient care.

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