Greengate Medical Centre
RM
Rufa M. 3 years ago • From Google
Bad
The service here is absolutely terrible. Steer clear at all costs. It's disgraceful that taxpayer money supports such a subpar operation. I encountered a doctor who was dismissive and refused to conduct a proper examination. They barely listened to my concerns and seemed to diagnose me based on a single, brief interaction, leaving me feeling belittled and inconvenient. On another occasion, I had a scheduled 12 o'clock appointment but was not seen. By 12:30, I inquired about my wait time, mentioning I had another commitment. The response was hostile and rude, with staff curtly stating I would be seen by the nurse when it was my turn, despite my appointment being long overdue. No apology was offered, nor any attempt to provide a wait time estimate. When I requested to speak with a manager, I was told everyone manages themselves and no one was available to assist me! Perhaps a dedicated service manager would improve their inefficient system. Moreover, the waiting area was woefully inadequate, with only 4 seats for 12 standing patients in a cramped space. This is unacceptable for a medical facility, especially with COVID-19 posing ongoing health risks to vulnerable community members. Proper scheduling would have prevented such dangerous crowding and potential virus transmission. The Care Quality Commission should thoroughly investigate this place. This practice urgently needs significant improvement.
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