LD

Lily D. one year ago • From Google

Rating

Bad

Worst medical service ever terrible experience

Picture this scenario: I urgently request an emergency appointment, they schedule me for 10am, then I receive a call stating the GP has cancelled without providing any explanation. The call drops, no follow-up occurs, and I spend another 15 minutes on the phone (totaling 45 minutes on hold within 2 hours). When I finally connect, I plead with the staff member to consult the GP, explaining I'm in excruciating pain, unable to walk, and that the pharmacy emphasized immediate medical attention. I'd already taken time off work for this appointment. Their response? "Book a routine slot or visit a sexual health clinic" - options I clearly explained were completely unsuitable, yet my concerns were completely disregarded. I remain utterly bewildered about why my appointment was abruptly cancelled. I'm still enduring unbearable pain and once again feel completely let down by Pen-y-Groes surgery.

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