KF

Kathy F. 3 years ago • From Google

Rating

Bad

Worst medical service ever terrible experience

It's an absolute disaster from start to finish. I was initially seen by a nurse who advised me to schedule a crucial doctor's appointment, but when I approached reception to book, they claimed no future appointments were available and instructed me to call at 8am daily. However, every morning when I try calling at 8am, the line is perpetually busy, and I can only get through after 9am, by which time all new appointments have been snatched up, forcing me to repeat the frustrating process the next day. The system appears deliberately designed to favor individuals with unlimited free time who can constantly call or visit the surgery, while completely abandoning those with work or childcare responsibilities. In another infuriating incident, I took a day off work specifically to receive a morning doctor's callback, only to have them ring in the afternoon during my school run, causing me to miss the call entirely. As a result, I lost both a workday and the medical consultation, and was forced to restart the entire exhausting process from the beginning.

Other reviews for New Court Surgery