New Court Surgery
Kathy F. 3 years ago • From Google
Bad
Worst medical service ever terrible experience
It's an absolute disaster from start to finish. I was initially seen by a nurse who advised me to schedule a crucial doctor's appointment, but when I approached reception to book, they claimed no future appointments were available and instructed me to call at 8am daily. However, every morning when I try calling at 8am, the line is perpetually busy, and I can only get through after 9am, by which time all new appointments have been snatched up, forcing me to repeat the frustrating process the next day. The system appears deliberately designed to favor individuals with unlimited free time who can constantly call or visit the surgery, while completely abandoning those with work or childcare responsibilities. In another infuriating incident, I took a day off work specifically to receive a morning doctor's callback, only to have them ring in the afternoon during my school run, causing me to miss the call entirely. As a result, I lost both a workday and the medical consultation, and was forced to restart the entire exhausting process from the beginning.
Exceptional surgical procedure performed brilliantly despite high-stress circumstances. Welcoming and pleasant front desk staff!
New Court Surgery
M H.
Throughout my 11-year journey with Newcourt Surgery, I've consistently experienced top-tier care and assistance, with their commitment to patient support remaining unwavering, even amid the..
New Court Surgery
Paula O.
I am truly amazed by the exceptional care I received during my surgery. The staff have been incredibly supportive and accommodating, even amidst challenging circumstances. Every request I've made..
New Court Surgery
Ms M.
Decent service overall, but the appointment system is frustrating. If you can't secure a same-day slot, they direct you to call 111, which then arranges an appointment at the original practice—a..
New Court Surgery
James S.
The medical professionals here have been excellent in my past interactions. However, their administrative setup is utterly perplexing. Attempting to schedule an appointment is a nightmare, with..
New Court Surgery
Stuart T.
Quick and courteous service, just like every other time!
New Court Surgery
John B.
I attempted to schedule an appointment at 9:01 AM, only to be informed that all slots for the day were already filled. This scenario is frustratingly familiar, which is particularly disappointing..
New Court Surgery
Carole T.
The medical practice caters extensively to residents in the Royal Wootton Bassett region. Its healthcare services are efficiently managed and delivered by highly competent personnel who approach..
New Court Surgery
Tracey B.
Navigating their convoluted phone system was a nightmare, and after enduring a month-long wait for an appointment, I somehow managed to miss their brief call. The result? I'm forced to reschedule,..
New Court Surgery
Pete R.
Nurse Gemma and Dr. Rachel Missen have provided incredible support to my partner Jan following her home incident. They consistently maintain a positive attitude, and no task seems to inconvenience..
New Court Surgery
Allan H.
Incredibly discourteous individual during our telephone conversation.
New Court Surgery
Joel F.
Scheduling an appointment here is a nightmare. Despite instructions to call at 8am, their phone system is completely non-functional. On the rare occasion you manage to connect, they simply advise..
New Court Surgery
Mr W.
Borrowing my spouse's profile to express my gratitude! The medical professionals here consistently demonstrate exceptional compassion and attentiveness. This practice boasts a truly remarkable team,..
New Court Surgery
Matthew S.
Every interaction has been truly exceptional.
New Court Surgery
Anneka W.
The reception staff consistently greet patients with warmth and provide exceptional assistance. It's important to remember that they can't conjure up appointments by sheer willpower! Throughout my..
New Court Surgery
Simon T.
The medical staff are competent, but scheduling an appointment is incredibly frustrating. After struggling to reach someone on the phone, you're typically met with the disappointing news that no..
New Court Surgery
PRWCreative P.
The medical staff are commendable once you manage to see them, but getting an appointment is incredibly challenging. The receptionist I just spoke with suggested going private if I'm dissatisfied,..
New Court Surgery
Gary S.
The surgical experience was abysmal, rendering the service practically non-existent due to their complete failure to deliver any meaningful healthcare nowadays. It's no surprise that Accident &..
New Court Surgery
Luke D.
Received a notification prompting me to schedule an online review. Upon clicking the link, I discovered all time slots were already taken, with zero available appointments. Completely pointless and..
New Court Surgery
Mad M.
Utterly disappointing experience. I scheduled an appointment three weeks in advance, only to receive a last-minute cancellation text just an hour before the set time. When I attempted to reschedule..
New Court Surgery
Sheridan P.