Eastbury Surgery
A
Anonymouse one year ago
Poor
I have been repeatedly let down by Eastbury Surgery over the years due to their poor service and lack of proper care. A few years ago, I went for a blood test but forgot to bring the letter indicating which test was required. Instead of checking their computer system to identify the necessary test, the staff unnecessarily took three samples instead of one. This caused me to pass out, and the nurse involved was questioned by senior staff, who later apologized for the incident. For years, I suffered from a fungal toenail infection, and the surgery kept prescribing me Terbinafine, which made me very sick. I had to request Itraconazole myself, which eventually worked. However, this medication requires regular blood tests to monitor liver function. The GP failed to arrange any of these necessary blood tests, did not schedule any renewal of the medication, and neglected to arrange a follow-up appointment. On top of these issues, the surgery is almost impossible to contact. They do not answer phone calls, refuse to communicate by email, and insist on using a telephone system that places patients on hold, even when the system is often unavailable. This level of service is absolutely dreadful and has left me feeling neglected and frustrated as a patient.
maria z.