RR

Ray R. 9 years ago • From Google

Rating

Bad

Worst medical service with rude and unprofessional staff

Absolutely appalling service, particularly from Mrs Nirgude and her daughter. During my previous medical issue involving left foot pain, I was initially referred to a Physiotherapist near Prospect Park by Abbey Medical. After requesting an alternative location closer to my home in Early, the doctor agreed and promised to inform me. However, after waiting 2.5 weeks, no communication was made, and when I followed up, they claimed they only refer patients to Prospect Park, despite the previous arrangement. I ultimately sought treatment with a Physiotherapist at Woodly. Upon attempting to obtain my medical report from the surgery, Mrs Nirgude informed me there would be a £5.00 administrative fee for printing, stating they cannot provide it for free since I'm already receiving NHS services. When I discussed this with the doctor subsequently, they claimed to have no authority in the matter. Adding to the frustration, as I was leaving, Mrs Nirgude's daughter confronted me aggressively, questioning why I had visited the doctor twice without permission, using a confrontational tone. These unprofessional and discourteous interactions have led me to decide to change medical practices entirely.

Other reviews for Abbey Medical Centre