MA

Marcus A. one year ago • From Google

Rating

Bad

Worst nhs service ever with terrible attitude

I visited the 111 triage service and encountered extremely unprofessional treatment. The black female doctor briefly entered, barely listened, and abruptly left without addressing my concerns. The staff's attitude was dismissive and condescending. When I approached reception to file a complaint, the staff member was even more discourteous. In my 47 years, I have never experienced such a lack of care and respect. The reception staff were uncooperative, refusing to provide basic information like their name, making it impossible to formally report their misconduct. When I requested the official complaints procedure, they attempted to pacify me with a generic review form, which I suspect is merely a way to avoid genuine accountability. Their entire approach demonstrates a complete disregard for patient welfare. I strongly advise anyone to avoid this NHS service, as their staff demonstrate zero professionalism or commitment to patient care. If I could rate lower than one star, I absolutely would.

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