WZ

Wenjie Z. one year ago • From Google

Rating

Bad

Worst physio experience ever disappointing healthcare

Mr. Bilal, the physiotherapist at this clinic, demonstrates an appalling lack of professional responsiveness! I scheduled an appointment in March and was advised to get a hospital referral, but after two months, absolutely no progress was made. Upon reaching out to the clinic, I discovered the referral letter was never even dispatched. Now I'm forced to book another consultation with a different physiotherapist in a month's time!! The NHS waiting list seems almost irrelevant compared to the clinic's complete unreliability. It appears they're content to delay non-critical cases indefinitely. The key lesson here is that patients must persistently follow up and be proactive, regardless of how challenging or time-intensive it might be to continuously contact the clinic and ensure proper medical communication.

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