LK

Littles K. 4 years ago • From Google

Rating

Bad

Worst Reception at Burney Street Practice

Julie and her team display a consistently unprofessional demeanor, consistently displaying patronizing and disrespectful behavior while fabricating excuses to justify ending calls. She even claimed to have identified me, which struck me as blatantly discriminatory. Due to their lack of response to my direct complaint, I've escalated the matter to the CQC and ombudsman. The receptionists are excessively discourteous, and I'm utterly astounded by their undeserved 'GOOD' CQC rating. The fact that I cannot secure an appointment for another month is completely ridiculous. Let me be clear: the NHS is not free - we fund it through our taxes! Burney Street urgently needs to either retrain their staff or recruit new personnel, as I am far from the first to criticize their receptionists' unacceptable rudeness.

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