Brentwood Road Medical Centre (Dr Mark's Surgery)
R9
Ra1nbow 9. 3 years ago • From Google
Bad
The receptionist at this medical practice is absolutely appalling. They consistently ignore phone calls, become confrontational during interactions, and speak in a condescending manner reminiscent of how one might address a small child. Their interpersonal abilities are non-existent, and they openly ridicule younger patients within the surgery setting. Not only do they attempt to discredit patients by implying they are dishonest, but they also engage in unprofessional public arguments with the doctor, seemingly unconcerned about the patients witnessing their dispute. The fact that they are a couple does not excuse such behavior - personal conflicts should remain outside the workplace. Basic respect and professional communication seem completely beyond their capabilities. If managing patient interactions and telephone communication is too challenging, they are clearly unsuited to a receptionist role and should seek alternative employment.
Christine I.