Broadway Medical Centre
Anna F. 6 years ago • From Google
Bad
Worst receptionist ever rude and unhelpful
I'm giving this a single star, and that's being generous. I've never encountered such an unprofessional and ill-tempered receptionist in my life. When I visited to register after recently moving to the area, her demeanor was incredibly negative. During our interaction, she became agitated when I provided my address, demanding specifics like "Street? Road? Avenue?!" despite me clearly stating "Broadway" - the very street we were on. She then struggled with scanning my pristine, week-old driving licence, acting as if the scanning issue was somehow my fault. When I mentioned my previous medical centre, Glenroyd, she insisted Bispham wasn't in Blackpool - despite my seven years of living there. She adamantly claimed I could only be registered at one location, refusing to understand that Glenroyd has multiple addresses. I ultimately had to call Glenroyd to resolve the dispute. She remained obstinate, never apologizing or acknowledging her mistake, instead sulking about being challenged. I ended up registering elsewhere with much friendlier staff. When I later attempted to get her name, she pretended not to recognize me. Their reception's unprofessionalism is shocking, and with numerous negative reviews, it's clear they're making no effort to improve. I have zero confidence in their medical practice based on this experience.
Struggling with allergic symptoms. Endured lengthy wait for a return call. When they finally reached me, I was away from home, and because I couldn't instantly recite the precise chemical..
Broadway Medical Centre
Neil L.
I called the medical practice this morning to discuss medication side effects, as recommended by a pharmacist nearby. However, I was told I needed to navigate through administrative hurdles because..
Broadway Medical Centre
Julie R.
The front desk staff were incredibly accommodating and friendly. They went above and beyond to assist me, making every request seem effortless. The doctor followed through with a timely phone call..
Broadway Medical Centre
Sarah P.
Been a loyal patient at this surgical practice for more than three and a half decades, and I have absolutely no intention of switching to another provider.
Broadway Medical Centre
michael t.
Still not open despite claiming 7am hours, and it's already past 8, leaving me frustrated and desperate to schedule a checkup for my toddler!
Broadway Medical Centre
Mark S.
My attempt to share content on Facebook resulted in me being blocked, which speaks volumes about their approach. Utterly shameful, with absolutely zero concern for user experience or fairness.
Broadway Medical Centre
Kirsty W.
Completely appalled by the endless wait time on the phone, which took a full hour, only to be denied the opportunity to consult a physician. Moreover, the reception staff displayed a shocking lack..
Broadway Medical Centre
Kelsey H.
Haven't encountered any significant issues. Unfortunately, the front desk staff's attitude leaves much to be desired.
Broadway Medical Centre
Janette E.
Getting an appointment is challenging, with success mainly possible if you call precisely at 8am. Emergency slots are your best bet. The medical staff—doctors and nurses—are genuinely warm and..
Broadway Medical Centre
Andy B.
Called to seek clarification about a booster vaccination for my immobile elderly mother after being informed that if she hadn't received a visit for her booster shot, she should contact them again..
Broadway Medical Centre
christine p.
Received excellent support, much appreciation to Kirsty. Dr. Smythe even went out of his way to check on my well-being, despite not being my direct physician.
Broadway Medical Centre
Jack G.
The front desk team consistently demonstrates warmth, courteousness, and a high level of competence.
Broadway Medical Centre
Bryan S.
Scheduling a doctor's visit here is quite challenging and frustrating.
Broadway Medical Centre
Krissy B.
It's astonishing that this establishment continues to operate under the guise of a medical practice! My daughter requires a non-urgent surgical procedure that needs to be coordinated through a..
Broadway Medical Centre
harry g.
Terrible first impression. The person at the front desk was incredibly unhelpful and dismissive. Their attitude was unprofessional and made me feel unwelcome from the moment I walked in. Not the way..
Broadway Medical Centre
David B.
Complete waste of time and effort. Completely pointless and poorly organized. Whoever designed this clearly has no understanding of what they're doing. Utterly ridiculous from start to finish.
Broadway Medical Centre
Smirk S.
The front desk staff were surprisingly supportive. However, the doctor conveniently "overlooked" my referral despite my repeated inquiries. I was left to pursue my own referral, and to date, I still..
Broadway Medical Centre
Derek C.
A complete mockery of a facility, the front desk staff could seamlessly transition into a totalitarian regime, my medical advisor suggested obtaining medication to alleviate nerve discomfort in my..
Broadway Medical Centre
Kyle K.
Decided against signing up due to the incredibly rude and condescending attitude of the front desk staff, which led me to abandon my registration and seek services elsewhere. During my girlfriend's..
Broadway Medical Centre
Ivy S.
I've followed this medical practice through multiple location changes over time, and they've consistently been exceptional, boasting what I consider the most skilled physicians in the area.
Broadway Medical Centre
Laura O.