AF

Anna F. 6 years ago • From Google

Rating

Bad

Worst receptionist ever rude and unhelpful

I'm giving this a single star, and that's being generous. I've never encountered such an unprofessional and ill-tempered receptionist in my life. When I visited to register after recently moving to the area, her demeanor was incredibly negative. During our interaction, she became agitated when I provided my address, demanding specifics like "Street? Road? Avenue?!" despite me clearly stating "Broadway" - the very street we were on. She then struggled with scanning my pristine, week-old driving licence, acting as if the scanning issue was somehow my fault. When I mentioned my previous medical centre, Glenroyd, she insisted Bispham wasn't in Blackpool - despite my seven years of living there. She adamantly claimed I could only be registered at one location, refusing to understand that Glenroyd has multiple addresses. I ultimately had to call Glenroyd to resolve the dispute. She remained obstinate, never apologizing or acknowledging her mistake, instead sulking about being challenged. I ended up registering elsewhere with much friendlier staff. When I later attempted to get her name, she pretended not to recognize me. Their reception's unprofessionalism is shocking, and with numerous negative reviews, it's clear they're making no effort to improve. I have zero confidence in their medical practice based on this experience.

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