The Robert Darbishire Practice
EE
Eshan E. one year ago • From Google
Bad
The receptionist of Pakistani origin is hands-down the most incompetent front desk staff I've encountered in my entire life. While other staff members were pleasant, her presence alone would make me hesitate to recommend this GP. Her demeanor is appalling—she's uncaring, impatient, and completely unsuited for a customer-facing role. Having experienced her unprofessionalism multiple times, I'm basing this review on our most recent interaction. When I inquired about my blood test results after more than 10 days, she claimed they weren't ready and tried to dismiss me. Fortunately, another receptionist stepped in and actually helped me. It turned out my results were available, but she couldn't be bothered to simply enter my name and birthday to check. Her subsequent interrogation of "who told you?"—repeated four times in an aggressive tone—demonstrated her total lack of professional courtesy. She displayed zero etiquette or customer service skills. I'm too frustrated to elaborate further on the details of our encounter.
R T.