DH

Dav H. 3 years ago • From Google

Rating

Bad

Worst receptionist ever ruins medical practice experience

The receptionist at this practice is unbearably discourteous. She answers calls with a curt "hello" and consistently cuts me off mid-sentence, even hanging up when I attempt to address her interruptions. When I requested her name, she deliberately withheld it. Having interacted with her multiple times while trying to schedule appointments, I've found her consistently unprofessional and dismissive, acting as though assisting patients is an inconvenience. Her attitude significantly tarnishes the reputation of The Village Surgery, and as a result, I am now seeking a different local GP. Her behavior has completely undermined my trust in this medical practice. Fortunately, during a subsequent call, I spoke with a delightful staff member named Steph, who was exceptionally helpful and professional. It's clear we need more individuals like Steph who understand the importance of compassionate customer service.

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